What are the responsibilities and job description for the Director Of Ecommerce position at TURNBRIDGE Technical Solutions?
DIRECTOR OF ECOMMERCE
FULLTIME ROLE (REMOTE)
We are seeking a leader with experience in the tech industry who can seamlessly integrate technical expertise, user experience optimization, data-driven analytics, and growth strategies to deliver superior results. In this role, you will :
- Develop and execute the overarching eCommerce strategy, setting a clear vision that aligns with business objectives and drives significant new acquisition growth
- Lead initiatives to refine the digital customer experience, including website performance, chat engagement, lead generation, checkout flows, and the customer portal, ensuring a seamless and frictionless journey
- Design and implement strategies to capitalize on cross-sell and upsell opportunities, maximizing the lifetime value of existing customers while driving higher customer satisfaction
- Leverage advanced analytics, web tracking tools, and testing frameworks to monitor key performance indicators (KPIs) and continuously optimize the eCommerce funnel
- Champion experimentation and lead conversion rate optimization initiatives to streamline the purchase process, reduce cart abandonment, and improve overall user engagement metrics
- Partner closely with Product, Engineering, Performance Marketing and Sales teams to drive alignment and execution of key eCommerce initiatives
- Drive customer lifecycle strategy by developing and executing email nurture programs that engage, retain and grow our customer base across a family of brands
- Provide strategic direction, mentorship, and development opportunities to high-performing eCommerce and Creative teams, fostering a culture of continuous improvement and innovation
- Be responsible for the employee life cycle including; disciplinary actions, performance reviews, goal reaching activities, fostering a positive environment, following company policies, etc.
- Occasional travel
Qualified candidates will have the following :
Please, no 3rd parties. Visa sponsorship is not available for this opportunity.
