Operations Director

Turning Point Centers is a dually licensed, nationally accredited, local leader in Substance Abuse and Mental Health treatment since 2007 with treatment locations throughout Salt Lake County and Davis County. As a contracted, in-network provider we offer a full continuum of care leveraging best practices and evidence-based modalities to deliver high quality, patient-centered treatment. Our model includes CBT, DBT, MI, and EMDR to effectively engage patients with an outcomes-oriented approach.

Turning Point Centers values collaboration and provides a supportive environment with an interdisciplinary approach to client care. More can be found about our methods and company at www.turningpointcenters.com

We are seeking a full-time Operations Director. The Operations Director is responsible for the supervision of BHA (behavioral health associate) Managers and their related teams as well as creating and implementing a training and onboarding framework. This position is responsible for overseeing FTE budget and headcount. This position works very closely with various other departments to coordinate site-specific activities and needs.

The following job description is not inclusive of all job responsibilities:

• Coach and guide BHA Managers in best practices of management
• Create framework of initial training, on-going training, and onboarding for BHA team
• Implement robust attendance management process
• Support BHA Managers in ensuring shifts are covered
• On-call support for escalations
• Support compliance related activities in coordination with Risk & Compliance Director for state and CARF requirements
• Process owner for medication management
• Ensure headcount/FTE align with department budget

Minimum Job Requirements

• Education: Minimum HS Diploma, 4 year degree preferred
• Valid Driver's License
• CPR certification or ability to obtain before date of hire

Experience

• 4 years supervisory experience
• 3 years working in Substance Abuse / Behavioral Health
• 2 years training and/or onboarding

Skills:

• Excellent oral and written communication skills
• Thorough understanding of recruiting, hiring, training, supervision of BHA
• Understanding of Local and State Regulatory Requirements as well as National Accreditation Standards (CARF)
• Experience and knowledge of direct behavioral health services, including assessment, treatment, medication management, behavioral management, and medical protocols
• Understanding and application of Electronic Medical Records (EMR) for behavioral health.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and data management environments
• Cannot have DUI conviction in last 5 years. Must pass background screening through Utah Dept of Human Services.

Competitive Pay and Benefits Package:

• Full benefits package including medical, vision, dental with generous company paid portion
• PTO, sick time, personal days, extended sick time
• 6 company paid holidays per year
• 401(k) with company match
• Cell phone reimbursement
• Comprehensive onboarding and training process
• Company sponsored events throughout the year

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $70,000 - $80,000