What are the responsibilities and job description for the Customer Success Manager position at TVM?
TVM is a fast-growing AdTech company that offers premium digital media space across a national network of screens inside bar and restaurant venues. As a leading digital media platform delivering over 3 billion monthly impressions, TVM is well-positioned to partner with leading brands who are looking for increased visibility and engagement in a social, high-dwell environment.
Position Overview
The Customer Success Manager will play a pivotal role in ensuring our clients achieve their goals using TVM Media’s innovative advertising solutions. This position involves managing client relationships, and driving customer satisfaction and retention, and technical support. You will be the bridge between our clients and internal teams, ensuring seamless execution and measurable success.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned venues.
- Understand venue goals and expectations
- Conduct regular check-ins and quarterly business reviews to assess progress and identify opportunities for growth.
Campaign Onboarding and Execution
- Guide clients through the onboarding process, ensuring seamless integration with TVM Media’s advertising platform.
- Monitor engagement and user activity and proactively recommend adjustments to maximize engagement.
Problem Solving and Advocacy
- Address client concerns promptly, ensuring resolution to satisfaction.
- Advocate for clients internally, championing their needs and goals.
- Proactively identify potential challenges and develop solutions.
Qualifications
- 1-3 years of experience in customer success, account management, or client services, preferably in OOH advertising, hospitality, or a related industry.
- Proven ability to manage multiple clients simultaneously.
- Excellent communication, presentation, and interpersonal skills.
- A customer-focused mindset with a proactive approach to problem-solving.
- Familiarity with digital advertising platforms and trends; experience in bar/nightlife hospitality is a plus.
Salary Range: $70,000-$80,000 USD
*Individual compensation is determined by skills, qualifications, experience, and location
Benefits
- Competitive salary and benefits package
- Medical, Dental & Vision Insurance
- Paid Time Off & Company Holidays
- Opportunities for professional growth and development
- A collaborative and innovative work environment
- Flexible work arrangements
TVM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $70,000 - $80,000
