Inside Sales Representative

Description

Job Title: Inside Sales Representative

Department: Sales
Location: Stafford, Texas

Summary:

We are looking for a detail-oriented and proactive individual to join our team as an Inside Sales Representative. If you have a passion for sales, excellent communication skills, and the ability to manage multiple tasks effectively, we would love to hear from you!

Duties & Responsibilities:

• Inbound Sales: Handle inbound sales lead calls to convert calls into sales.
• Quotation Preparation: Prepare quotations in response to customer inquiries,      ensuring adherence to controlled prices, discounts, terms, conditions, and sales policies.
• Order Review & Entry: Review customer purchase orders for correct pricing, discounts, terms, and conditions, and ensure proper entry into the computer system.
• Customer Communication: Provide timely and proactive communication regarding order and project status with customers.
• Order Status & Expedite Requests: Respond to all customer requests for sales order status, expedited emergency shipments of valves and parts,      documentation, and bills of materials.
• Order Processing Oversight: Ensure timely and accurate processing of orders,      maintaining ownership from order entry to shipping, invoicing, and cash receipt.
• Complaint Management: Document customer complaints and assist in resolving issues.
• Cross-Department Collaboration: Assist other departments in resolving problems related to customer sales and service.
• Record Maintenance: Maintain all records and files associated with inside sales activities.
• Performance Audits & Recommendations: Audit personal performance and recommend objectives and performance standards.
• Special Projects: Develop, prepare, monitor, and maintain special projects as requested.
• Lead Generation: Compile lists of prospective customers from various sources including trade shows, ad inquiries, direct mail responses, internet research, etc.
• Lead Follow-Up: Make outbound follow-up calls and emails to potential and existing customers to qualify leads and sell products and services.
• Objection Handling: Overcome technical and business objections from prospective customers.
• Sales Order Preparation: Emphasize salable features, quote prices, and credit terms, and prepare sales orders.
• Delivery Estimates: Estimate delivery dates to customers based on knowledge of production and delivery schedules.
• Customer Relationship Management: Build and maintain strong customer relationships.
• Data Entry: Enter new customer data and sales data for current customers into the computer database.
• Collaboration with Outside Sales: Work with outside sales representatives to keep account activities and literature up to date.
• Trade Show Attendance: Attend trade shows as needed.
• Workplace Standards: Adhere to established work rules and maintain a neat, clean, and orderly work area.

Requirements

• Education: Bachelor’s Degree in Supply Chain, Business, or related discipline preferred; or 1-3 years of related sales experience.
• Experience: 2-3 years of inside sales experience, preferably in the valve business.
• Skills:
  • Strong verbal and written communication skills.
  • Ability to plan, organize, multi-task, and prioritize to meet deadlines.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Strong mathematical skills, including the ability to calculate figures such as discounts, interest, commissions, proportions, and percentages.
  • Strong written communication skills for reports and business correspondence. 

Compensation & Benefits:

• Salary: Competitive base salary, commensurate with experience.
• Quarterly Bonus: Eligible for a performance-based quarterly bonus, based on individual and company sales targets.
• Benefits: A comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, paid time off, and more. Details of the full benefits package will be discussed during the interview process.

Why Join Us:

This is an exciting opportunity to contribute to the growth and success of a global organization in the valve industry. We offer a collaborative work environment, competitive salary, and benefits, along with the opportunity to make a meaningful impact on the company’s supply chain operations.