What are the responsibilities and job description for the Community Outreach Coordinator position at Twin Cities Rise?

Job Type

Full-time

Description

ABOUT TWIN CITIES R!SE :

Twin Cities R!SE (TCR) is a nonprofit 501(c)3 whose mission is to transform the lives of those impacted by racial or socio-economic barriers through Personal Empowerment, career training, and meaningful employment. Our vision is a community where all individuals, especially people of color, have attained financial independence through employment success.

Our 8-week career training programs provide participants with the skills needed to be successful on any job. Our training focuses on individual development, Personal Empowerment, Career Training, and the 21st Century Skills that today's employers are looking for. Graduates of this program typically double or triple their annual income. Our career coaches help participants develop a career plan while providing them with the resources and placement connections needed to achieve their goals.

Employers hire TCR graduates because they value that TCR graduates apply their Personal Empowerment skills leading to accountability, responsibility, conflict resolution, positive interaction, attendance and long-term change. They also know TCR graduates receive continued coaching services through the end of the first year of employment and that over 70% of TCR graduates stay at their job 1 years, well above the general average.

Our Personal Empowerment Training curriculum that provides transformative Emotional Intelligence Training has been designed by The Empowerment Institute at Twin Cities R!SE. Not only do our TCR program participants benefit from this training, The Empowerment Institute partners with businesses, schools, universities, and nonprofits to help them create their own empowered cultures within these organizations.

JOB PURPOSE :

The Community Outreach Coordinator is responsible for conducting group presentations, one-to-one contacts, and making follow-up phones calls to community partner agencies and / or potential applicants. This position is responsible for maintaining current community relationships as well as initiating new community relationships. The primary responsibility is to recruit participants into the Twin Cities R!SE program and promote a positive, professional image of the TCR program in the metropolitan area.

JOB DETAILS :

Department : Outreach

Reports To : Outreach Manager

Location : Minneapolis

In-office or Hybrid : Hybrid

Full or Part-time : Full Time

FLSA Status : Exempt

PRIMARY DUTIES AND RESPONSIBILITIES :

Community Outreach, Engagement and Recruitment

Collaborate with Manager to implement annual recruitment and engagement plan.
Identify key sources for program's target population.
Develop and deliver effective marketing presentations, posts, and weekly new source of digital recruiting advertisements.
Establish and maintain long-term relationships with current community referring agencies and other sources of target population by marketing the TCR program to the needs of each agency.
Proactively network for new community contacts with the intention of building ongoing, long-term relationship.
Professionally represent TCR and provide back up support to the outreach team as needed at job fairs, transition fairs and community events.
Update and maintain a database of referral organizations and contacts.
Coordinate progress reporting to referring agencies and individuals.
Evaluate recruitment efforts and make recommendations for improvement.
Assist in the development and distribution of recruitment correspondence, brochures, and website to support increasing the number of participants in the program as requested.
Invite, add, and join social media marketing groups to establish and maintain digital relationships for outreach and recruitment.
Maintain an organized and easily accessible filing system.
Produce weekly tracking reports as requested.

Virtual Recruiting

Responsible for the full lifecycle recruiting of future participants via various online platforms.

Identify recruiting resources, place job postings, screen, and interview potential participants, and maintain the application tracking system.

Experience using virtual tools such as LinkedIn, Facebook, Indeed, Mailchimp to engage passive and active potential participants.

Conduct 30, 60, and 90-day follow-ups with participants.

Application / Admission Process

Clearly articulate the details of the program, the requirements and simultaneously market and promote the program during interactions with potential applicants.

Determine applicant program eligibility, discuss with potential applicant and schedule information session if criteria are met.

Distribute eligibility criteria, and review submitted applications for missing information and document the Admission Tracking section.

Work to meet or exceed an established number of applicants based on annual strategic plan.

Conduct information sessions and perform intake process as requested, including review of all application documents, administering the TABE and locator assessments, and obtaining eligibility documentation.

Prepare, complete and present potential applicant's paperwork for discussion at the Admission Team meeting.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES :

None. This position will not supervise any team members.

COMPENSATION AND BENEFITS :

Compensation : $50,700 to $61,000 per year, depending on qualifications.

Health, Dental, Vision, employer paid Life and AD&D, employer paid Long Term Disability, Short Term Disability, Health Savings Account (HSA) with employer contribution, Medical Flexible Spending Account (FSA), Dependent Care FSA, Limited FSA, 403(b) Retirement Savings account with employer match. First Stop Health telemedicine, Employee Assistance Program.

Paid-Time Off (19 days in first year), Floating Holiday, 10 paid company holidays.

Requirements

Minimum Education and Experience

High school diploma or equivalent required. Bachelor's degree preferred.

2 years of experience with a record of consistently exceeding goals in marketing, sales, recruitment or a related field is required.

Must have access to a personal vehicle. Must have a valid, current driver's license and proof of valid insurance.

Knowledge, Skills and Abilities

Knowledge and capacity to work effectively with people from diverse professional, cultural and personal backgrounds.

Demonstrated knowledge of how to successfully market and sell programs or products in a highly competitive market environment.

Excellent customer service skills and ability to overcome objections and resolve issues.

Ability to work with a positive outlook in a changing environment, quickly adjusting key priorities in response to the ever-changing needs of prospective participants as well as the dynamics of the organization.

High degree of confidentiality, diplomacy, discretion and tact.

Strong critical thinking skills and the ability to achieve results both individually and working with others.

Knowledge of and ability to use computer and other technical resources to effectively accomplish work.

Excellent planning and organizational skills with demonstrated capacity to follow-through on reporting requirements in a timely and accurate fashion.

Excellent verbal and written communications skills with the capacity to motivate individuals and groups with diverse professional and cultural backgrounds as well as produce effective marketing materials and presentations.

Ability to exhibit a positive, friendly and helpful attitude with customers and be sensitive to their needs while maintaining professional boundaries.

Proven ability to close business and follow-up to ensure customer satisfaction and consistent service.

Ability to work independently as well as on teams on specific tasks within organizational policies and procedures.

Strong relationship building and communication skills to represent the organization and interact with outside individuals from the community.

Must have task orientation, organization, attention to detail and strong follow-up skills.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT :

Must be able to perform the primary duties and responsibilities of the position with or without reasonable accommodation.

Physical Demands

Ability to use a PC / laptop, requiring repetitive motion of fingers, hands and wrists.

Required to occasionally move about in an office environment to access file cabinets, printers, etc., and remain in a stationary position for extended periods of time.

Required to move about in the community.

Ability to lift light materials and equipment in the typical office environment (up to 15 pounds).

Ability to be on video calls, with camera on, for all meetings.

Work Environment

Typical office environment

Work schedule : Occasional evenings and / or weekends will be required (workweek will be adjusted accordingly).

Travel requirements : Position will be expected to travel throughout the Twin Cities metro area to attend meetings and other events.

Location / structure of work : Position is hybrid; employee will be expected to work in the TCR office weekly.

HOW TO APPLY :

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

To request an accommodation during the application process, please e-mail hr@twincitiesrise.org .

The above statements are intended to describe the general nature and level of work performed by the employee in this position. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Twin Cities R!SE is committed to hiring and fostering a diverse and inclusive workforce that leverages the skills and talents of all employees in our organization, regardless of race, color, creed, religion, national origin, sex (including pregnancy or pregnancy-related conditions), gender identity, sexual orientation, disability, age, marital status, veteran status, familial status, genetic information, or any other protected status. We encourage candidates with diverse backgrounds such as these to apply for this position.

Salary Description

50,700 to $61,000 per year

Salary : $50,700 - $61,000

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