What are the responsibilities and job description for the City Desk/Inside Sales position at Twin City Hardware?
City Desk/Inside Sales
Oakdale, MN
About Twin City Hardware
TCH is a market leader in providing door opening, access and security solutions for commercial, architectural, and residential construction projects. We are a medium-size, family-owned business whose top priority is to provide customers with exceptional service!
Job Overview
Build relationships with TCH customers and provide exceptional service, product knowledge and a superior customer experience. Answer all incoming commercial door sales calls. Assist Customers in person or over the phone with Will Call orders, new orders or product questions. Essential Job Functions
- Take customer calls and walk ins for commercial sales and orders for doors, frames, hardware
- Estimate job costs and create quotes in MBC for small door/frame customer requests
- Troubleshoot customer product needs to recommend or sell the appropriate product
- Process customer payments via cash, check or credit card
- Pull product for Will Call orders, assist customer with loading
- Run and review Will Call Open Order report, ensure orders stay on schedule, follow up/update customers for timely order pick up
- Close and balance cash drawer at end of day
- Assist with transfers from other TCH warehouse locations
- Perform product counts to maintain proper inventory levels as directed by Warehouse manager
- Process customer returns with guidance from Warehouse manager
- Ensure great service by interacting with customers, manufacturers, architects and co-workers
- Periodic support in Residential hardware sales dept; gather information from customers and share with sales team
- Other duties as required
Skills Requirements
- Inside/outside sales experience a plus, but not required
- Ability to read and interpret architectural plans and specifications, preferred
- Ability to understand and utilize MBC, cERP, EPWS, and Windows/Google software
- Door and hardware, or related experience preferred
- Ability to accurately read a tape measure
- Self-motivated individual that can manage time effectively
- Detail-oriented individual that can juggle multiple tasks
- Excellent customer service skills and ability to communicate clearly and effectively
- Strong cognitive skills, problem analysis, decision making and comprehension
- Favorable results from a Motor Vehicle Record and background check
Working Conditions
This position includes sitting at a computer station, also involves standing, sitting, walking, bending, kneeling, twisting and squatting in a warehouse/office environment subject to temperature changes.
Benefits
We offer a full benefit package including 401(k) with match, continued training and development. TCH is an Equal Employment Opportunity Employer.
Visit us at www.tchco.com
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
Experience:
- sales: 1 year (Preferred)
Ability to Commute:
- Oakdale, MN 55128 (Required)
Ability to Relocate:
- Oakdale, MN 55128: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18 - $21
