What are the responsibilities and job description for the Customer Support Specialist position at Twist Bioscience?
We are looking for a passionate customer support specialist to join our rapidly expanding team. If you have a strong science background and are comfortable answering complex scientific technical support questions, this role is for you. If you're not yet ready to provide this level of support, consider applying for our less technical Customer Support Representative role. You could then progress to the Specialist role over time. In either role, you'll be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader.
You'll interact with a broad range of customers who are engaged in ground-breaking genetics research at universities and in the private sector. You'll also interact, support, and build strong relationships with a wide range of Twist Bioscience sales staff including Account Managers and Field Application Scientists. Your goal is to achieve high customer satisfaction scores, drive loyalty to our products, and reinforce the quality of our brand.
What You'll Be Doing :
- Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone by :
identifying the cause of the problem;
decide which product to buy;
What You'll Bring to the team :
About Twist Bioscience
Twist Bioscience synthesizes genes from scratch, known as "writing" DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.
San Francisco Bay Area Pay Range
63,854-$95,000 USD Learn More
Salary : $63,854 - $95,000
