Operations Manager

The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales, and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK ® system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, human resources, training, marketing, finance, and payroll.

§ Promotes and protects the TWO MEN AND A TRUCK brand.

§ Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

§ Determines staffing requirements, interview, hires, and trains new employees, or oversees these processes.

§ Responsible for employee accountability and adherence to franchise and system standards and policies.

§ Directs employee scheduling and dispatch of movers and drivers.

§ Responsible for employee development and corrective action programs.

§ Oversees all workers’ compensation and unemployment claims.

§ Coordinates and directs the fleet maintenance and equipment inventory programs.

§ Ensures compliance with all DOT regulations and FMCSA guidelines.

§ Handles customer concerns and oversees damage resolution process.

§ Responsible for being the “on-call” emergency contact outside of normal business hours.

§ Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system.

§ Actively participates in community, industry, or other relevant associations.