Career Services Manager

Career Services Manager

This is a civilian position that works for a 501(c)3 non-profit that supports the Air Force Academy. This position does not require military service or graduation from the United States Air Force Academy.

UNITED STATES AIR FORCE ACADEMY ASSOCIATION & FOUNDATION

The United States Air Force Academy Association & Foundation (Association and Foundation) believe strongly that the United States Air Force Academy (?Academy?) is a vital national resource, upholding the invaluable mission of developing leaders of character for our Air Force, Space Force and nation. The Association & Foundation have joined forces to accomplish their complementary missions to actively support these leaders as well as the Academy and its cadets.

The core values of the United States Air Force Academy are Integrity First, Service Before Self, and Excellence in All We Do. These same core values guide the AOG and Foundation, as well as our boards and staff.

THE OVERVIEW

The Association & Foundation, in support of the United States Air Force Academy, seeks a positive, energetic and detail-oriented professional to serve as the Career Services Manager. This position will reside within the Alumni Relations Division.

POSITION RESPONSIBLITIES

• Understand, uphold, and promote the ethical standards and core values of the United States Air Force Academy (?USAFA?) and the Association & Foundation.
• Learn and understand how the Association & Foundation interact with the Academy and other Academy-related nonprofit organizations that support various areas of the Academy.
• Serve as the organization?s career services and transition expert and support graduates during career transition.
• Develop Ombud?s role for career services to support graduates during career transitions.
• Develop a career transition program to align Academy graduate skillsets and expertise with opportunities following active-duty service, which includes transition into the Air National Guard/Reserve, government, or civilian sectors (ex: operations, aviation, space, cyber, support, leadership/management, finance, etc.).
• Serves as the primary Academy organizer and liaison with the other service academies for the Service Academy Career Conference (SACC).
• Develop, manage, and maintain a transition plan for cadets as they graduate from the Academy (ex: Firstie Departure).
• Market and manage the DG, Mid-Career, and Young Alumni Excellence award programs and processes, to include working closely with Communications and Engagement to increase awareness, secure multiple nominations per award, conduct award evaluation strategies and selection, and inspire participation across the entire graduate community.
• Work with Events and Heritage for memorialization of DG awards into the Heritage Trail.
• Create a plan to increase engagement with young alumni through the efforts of the AOG and Foundation and provide support for current programs and new initiatives (ex: Ambassador Programs, NextGen Council, etc.).
• Keep abreast of Air Force, Academy and departmental priorities, programs, personalities, and events.
• Collaborate closely with Alumni Relations and cross-department teammates.
• Perform other duties as they arise.

KNOWLEDGE, SKILLS, AND ABILITIES

• Positive, energetic and engaging personality.
• Possess strong customer service and collaboration skills.
• Possess excellent written and oral communication skills.
• Ability to use organizational skills and manage multiple tasks concurrently.
• Apply initiative, creativity, and sound judgment to appropriate situations.
• Work collaboratively with colleagues and with a diverse customer base.
• Meet project deadlines, which includes working accurately and thoughtfully under pressure.
• Maintain a high level of professionalism, confidentiality, and emotional intelligence.
• Committed to excellence and high-performance results.

QUALIFICATIONS

• A bachelor?s degree is required.
• Deep connection to the Service Academy?s mission and core values.
• First-hand knowledge or connection to the Air Force Academy is preferred.
• Working knowledge of alumni engagement and relations in a higher education setting, to include a customer service relations background.
• Working knowledge with Raiser?s Edge or similar CRM database.

• Working knowledge Microsoft Office 365 program suite.
• Working knowledge in hybrid video conferencing systems such as Microsoft Teams and Zoom.
• A valid driver?s license and any related insurances.
• Be able to work evenings and weekends as needed.
• Be able to pass a DBIDS Background check, which is required in order to maintain access to the Association of Graduates principal offices on the Academy.
• Use organizational skills to manage multiple tasks concurrently.
• Possess excellent written and oral communication skills.
• Apply initiative, creativity, and sound judgment to appropriate situations.
• Work collaboratively with colleagues and with a diverse customer base.
• Meet project deadlines, which includes working accurately and thoughtfully under pressure.
• Possess a service-oriented mindset and be able to resolve customer complaints.
• Maintain a high level of professionalism, confidentiality, and customer service skills.
• Commit to high-performance results, teamwork, and possess a desire to reach increasingly aggressive goals.
• This position will require the ability to work some evenings and weekends.

COMPENSATION AND BENEFITS

The salary range for this position is $58,000-$64,000 (commensurate with experience). The Association & Foundation offers a competitive benefits package including but not limited to medical, dental, vision, life insurance, short-term and long-term disability, retirement, and paid time off for all full-time employees.

SUBMISSION INSTRUCTIONS

Applicants must submit a cover letter and a resume to receive full consideration. The position will remain open until filled.