Program Specialist - Outreach Coordinator

Summary

This position is located within the Office of the Director at the Roseburg VA Health Care System (RVAHCS) in Roseburg, OR. The Program Specialist - Outreach Coordinator reports to the Public Affairs Officer and provides oversight for planning and directing administrative and operational activities for all outreach programs.

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Duties

• *THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***
  
  

Major duties include, but are not limited to:

• Plans, organizes, directs, coordinates and supports outreach programs;
• Serves as the lead for the outreach for the medical center and provides direction and guidance to other outreach and program staff;
• Serves on various program/service strategic planning committees and management onsite meetings with other agencies and program officials.
• Determines and develops program goals and objectives, develops short- and long-range plans for achieving them in conjunction with the overall plans of the facility and ensures alignment with strategic priorities;
• Directs a comprehensive evaluation of program goals and objectives and makes necessary adjustments to improve the effectiveness, efficiency and productivity of outreach services;
• Administers and ensures compliance in a system designed for the development and communication of program policies and procedures in accordance with new or existing rules and regulations;
• Oversees purchasing and maintaining special equipment;
• Administers a management reporting system which provides appropriate data for decision making in such areas as organizational improvements and coordination among the organization's programs and services;
• Communicates effectively with diverse audiences;
• Develops and maintains cooperative and harmonious relationships with programs, groups, organizations and other health care providers in the local community and at the state, network and national levels;
• Fosters positive relations with the media;
• Ensures that issues raised by Veterans, their families and/or representatives are adequately addressed;
• Actively promotes productive relations with and recognizes the contributions of volunteer groups and other service organizations;
• Functions in a leadership role and is relied on for expertise by employees of all departments, services and offices within the facility as well as for community providers and partners, Veterans and their representatives;
• Serves as official spokesperson for all matters related to outreach and other topics at the discretion of leadership and Public Affairs;
• Answers questions about processes and policies that are presented by community partners, Veterans and their representatives;
• Prepares reports on outreach initiatives and delivers presentations to executive leadership and community collaborators;
• Collaborates with Public Affairs in the coordination of outreach events and the development of positive news stories about the outreach programs;
• Works with the Office of Data and Innovation to collect and analyze data for all outreach sites and programs;
• Uses this data to determine area market penetration, Veteran retention strategies and communication initiatives to Veterans within a two-year window; and
• Performs other related duties as assigned.
  
  

Work Schedule: Monday through Friday, 8:00am to 4:30pm

Recruitment & Relocation Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
  
  

Qualifications

To qualify for this position at the GS-12 level, you must meet the following requirement:

SPECIALIZED EXPERIENCE: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of this position, and that is typically in or related to the work of the position to be filled. Specialized experience includes writing press releases, speeches and other promotional materials; building and maintaining relationships with stakeholders, community partners and media outlets; evaluating and interpreting study findings; preparing oral/written reports and presentations; utilizing comprehensive knowledge of qualitative and/or quantitative methods for improvement of program effectiveness; conducting research and analyzing data on target audiences and campaign effectiveness; and developing and implementing communication strategies and public outreach campaigns.

NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Communications
• Communications and Media
• Integrity/Honesty
• Multimedia Technologies
  
  

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.



Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.



Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required, e.g., walking, standing, carrying light items such as manuals or briefcases or driving or traveling by motor vehicle. The person in this position must have the ability to work within an environment of conflicting deadlines and shifting priorities. The person in this position may be required to work evenings and weekends, as well as perform infrequent overnight travel to meetings and conferences.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Roseburg VA Medical Center

913 Northwest Garden Valley Boulevard

Roseburg, OR 97471

US