Customer Retention Specialist

U.S. Pest is seeking a highly motivated and customer-focused Retention Specialist to join our team.

This is a great opportunity for individuals who have excellent communication skills and enjoy working in a fast-paced environment. A U.S. Pest Retention Specialist will have a genuine desire and drive to solve customer problems and retain customers. As a U.S. Pest Retention Specialist, you will be responsible for building and maintaining strong relationships with our existing customers, ensuring their satisfaction and loyalty to our company.

Expectations:

• Gather feedback on customer complaints and resolve them listening to the voice of the customer and effectively resolving customer complaints
• Address customer inquiries and resolve any concerns or complaints in a timely manner
• Maintain accurate and detailed records of customer interactions and transactions through data entry
• Conduct outbound calls to existing customers to understand their needs and provide solutions
• Analyze customer accounts to identify potential issues or areas for improvement
• Collaborate with other departments to ensure seamless customer experience
• Work closely with billing department to ensure proper billings and credits pertaining to any resolutions with customers
• Stay knowledgeable on current pest activity, products and service expectations to effectively communicate with customers
• Follow communication procedures, guidelines and policies

Qualifications:

• Previous experience in customer service
• Excellent phone etiquette and communication skills
• Great interpersonal skills, such as empathy and patience
• Strong ability to gather information, investigate and correctly identify customer needs and concerns
• Ability to analyze customer needs and provide appropriate solutions
• Strong interpersonal skills with the ability to build rapport with customers
• Proficient in data entry and computer systems
• Advanced organizational skills, such as time management.
• Excellent problem-solving skills, such as research and analysis.
• Resolve customer problems in a productive manner, ending any dispute with a positive customer experience.
• Ability to maintain a positive attitude in an often busy and intense environment
• Self-motivation and disciplined in documenting all communications over the phone
• Strong typing skills with Microsoft Outlook, Word and Excel experience

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• No nights

Work Location: In person

Salary : $20 - $23