What are the responsibilities and job description for the Helpdesk Technician I position at U.S. Physical Therapy?
Overview
Position: Help Desk Technician
Location: Houston, Texas; Local Candidates Only
Employment Type: Full-Time with Benefits
Experience: 1 years
Salary: up to $45,000/year
U.S. Physical Therapy, Inc. is currently seeking a highly energetic individual to join our unique and exciting outpatient healthcare company as a Help Desk Technician. The individual chosen will need to be flexible as we have varied shifts. This position is based out of our corporate office in the Westchase area of Houston.
Company Perks:
- Excellent benefits package including 401k, health, dental, generous Paid Time Off, and more
- Corporate discount plans
- Employee Assistance Program (EAP)
- Family-friendly work environment
- Investment from a company that wants you to succeed and thrive
Job Duties:
- Provide first level technical support to end users: password resets, toner and basic printer/scanner maintenance and installation, basic hardware, and software repair
- Install various applications
- Respond to telephone calls and emails for technical support in a timely manner
- Document, track, and monitor support requests to ensure a timely resolution
- Accomplish goals and pre-established guidelines by relying on instruction and established policies and procedures
- Based on complexity and time on a support issue, determine when to escalate to the Help Desk Team Lead
- Ship, receive, and asset tag all hardware
- Image and deploy computers to the field and local Houston location
- Process all new requests in Track-IT work order system and assign requests to the proper queue
- Close a minimum of 15 work orders a day
- Assist and complete IT Department projects as needed
Qualifications:
- Have knowledge of commonly used concepts, practices, and procedures typical within the information systems industry
- Working knowledge with troubleshooting application installations and building computers
- Ideal applicant would have experience working with remote employees over the phone
- Troubleshoot basic networking and hardware issues
- Configure networking equipment and software
- Ability to multi-task
- Excellent customer service skills
- Basic knowledge of Microsoft Windows XP / 7 / 8 / 10 Professional, Microsoft Office desktop applications
About U.S. Physical Therapy:
U.S. Physical Therapy, Inc. ("USPh"), which was founded in 1990, is a publicly held company which operates 570 outpatient physical and/or occupational therapy clinics in 39 states. The Company's clinics provide post-operative care for a variety of orthopedic-related disorders and sports-related injuries, treatment for neurologically related injuries, rehabilitation of injured workers, and preventative care.
#usph
Salary : $45,000
