What are the responsibilities and job description for the Dispatcher position at U.S. Refrigeration Sales & Service Corporation?
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
Full job description
About us
U.S. Refrigeration is a leader in our industry servicing a variety of businesses like Supermarkets, Refrigerated Warehouses and Manufacturing Plants to name a few.. We are professional, agile, fast-paced and our goal is to hire with intentions of long-term job security and team continuity as we continue to grow our business.
Our work environment includes:
- Modern office setting
- Company perks
- On-the-job training
- Casual work attire
**Job Overview:**
We are seeking a Dispatcher/Customer Service Representative to join our team as a front-line face. The ideal candidate will be responsible for providing exceptional customer service and support in a fast-paced environment. Core duties will include handling call assignment/dispatch for service and installation crews and assisting with general office/customer support tasks.
**Responsibilities:**
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with scheduling and routing calls to appropriate members of our team.
- Learn and effectively use phone system and communication software tools
- Utilize schedule management systems (Service Fusion) to provide important call details and route technicians in an efficient and effective manner
- Provide support for general office/customer service operations
- Perform data entry tasks accurately and efficiently
- Demonstrate proficient use of small business software like Microsoft Word & Excel and willing to be trained on our internal system
- Always maintain professionalism and phone etiquette.
**Qualifications:**
- Previous experience in customer service or logistics is helpful
- Knowledge of software noted above is a plus
- Familiarity with transportation management principles and practices
- Ability to remain calm and operate in stressful situations
- Strong attention to detail
- Ability to multitask effectively is critical
- Ability to find connections between otherwise unrelated data
- Excellent communication skills, both verbal and written
- Ability to work well in a team environment
- Excellent attendance and promptness with respect to work schedule
This position offers the opportunity to work in a dynamic, fast-paced small business environment with exposure to many facets of operations in a company with extremely low turnover. Benefit package is one of the best in our industry. Join us in continuing of top-notch service to our valued customers since 1935.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Wauconda, IL 60084 (Required)
Ability to Relocate:
- Wauconda, IL 60084: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $24