What are the responsibilities and job description for the Clinical Assistant position at U.S. Urology Partners?
About the Role
To directly manage and support a busy and efficient Urologic clinical and surgical practice.
What You’ll Be Doing
- Physician Triage Support:
- Answer incoming patient calls and clinical questions
- Use clinical judgement to answer patient questions
- Involve or notify MD if clinically relevant or needed
- Direct the patient as to the next action needed
- Work with available mid-levels
- Manage patient portal communications
- Call patients with lab and imaging results
- Be able to explain and answer questions regarding results
- Manage physician schedule
- Coordinate clinic and surgery time
- Assist with days out and vacation time scheduling
- Assist with work-in patients and time back in the office
- Assist with scheduling new and work-in patients
- Misc
- Assist with pre-certification of imaging and medications
- Assist and coordinate FMLA
- Assist with professional communication with other practices and health care facilities relating to referrals, imaging, and medical records
- Work and thrive in a team environment with other clinical staff
- Integrate with other triage and surgery scheduling when appropriate.
- PAQ
- Review and prep results in PAQ for physician review
- Coordinate with the physician on follow-up notification and action of results
- Schedule additional appointments and testing based on results with appropriate coordination, precertification, and referrals
- Surgery Scheduling
- Schedule inpatient and outpatient procedures for physician practice
- Coordinate dates of procedure with patient and physician
- Coordinate pre-op work, testing, and clearance
- Oversee communications to family and patient regarding the surgery process
- Pre-certification
- Oversee the necessary records and health information transfer to the hospital and the surgery center
- Prepare history and physical surgical consent, relevant clinical information for the day, and procedure
- Coordinate post-operative follow-up appointments and any additional imaging/testing
- Assist with management and collection of imaging data
- Maintain patient safety and confidentiality at all times.
- Maintain communication with the front desk regarding the physician's schedule.
- Attend the required annual training for OSHA.
- Other duties as assigned.
What We Expect from You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/ or Experience
- Medical Assistant, LPN, or RN Certification preferred.
- One to two years of previous clinical experience recommended.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.
Mathematical Skills
Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge of computer information systems.
Other Skills and Abilities
Strong written and oral communication skills
Demonstrate a positive, cooperative, and professional attitude towards co-workers and the public.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. This position is required to travel with their assigned physician to their work location.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand.
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What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Compassion
Make Someone’s Day
Collaboration
Achieve Possibilities Together
Respect
Treat people with dignity
Accountability
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.