What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at U.S. Xpress Enterprises, Inc.?
SCHEDULES: M-F 7:00 AM - 5:00 PM or 8:00 AM - 6:00 PM
What You’ll Do:
We are looking for a Driver Leader to come in and execute on our initiatives daily with an obsession around driver satisfaction and customer focus. A successful Driver Leader will be flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.
· Supervise driver performance according to Variant policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
· Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
· Responsible for the satisfaction of a driver while they are over the road.
· Makes recommendations for performance documentation to include promotions and/or terminations.
· Responsible for addressing issues and disputes for drivers.
· Promote safe operations.
· Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
· Ensures drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
· Manage company performance objectives with drivers and monitor that performance.
· Ensure on time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
- Communicate service deviations to Customer Service in a timely manner.
- Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
- Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
- Monitor and Manage KPI’s around P&L, Fuel Management, and Utility.
Supervisory Responsibility: 30-50 Drivers
What We’re Looking For:
Education
· 4-year degree or equivalent required
Experience
· 2 years of experience in driver or customer facing role
Skills/Certifications
· Proficient with Microsoft Office suite
· Good written and oral communication skills
· Good interpersonal skills
· Good judgment and problem-solving skills
Work Environment / Physical Requirements – Normal office settings
Job Type: Full-time
Pay: $47,300.00 - $59,200.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Application Question(s):
- What are your salary expectations?
Work Location: In person
Salary : $47,300 - $59,200
