Family Support Coordinator - Legacy of Hope

Schedule: Shifts Vary; On-Call shifts required

Location: Birmingham, AL

Interacts with hospital staff in a professional manner to meet the needs of the hospital, the potential donor family and Legacy of Hope. Primary responsibility is to offer the option of organ, tissue, and eye donation for transplantation and/or medical research to families of potential donors or will inform families of a potential donor’s first person authorization. Coordinates and facilitates emotional support during and after the discussion of donation and throughout the donation process. The FSC must remain aware and sensitive to diversity of all kinds (cultural, religious, educational, etc.). Must be able to present information/outcomes in formal and informal settings (public speaking). Will be expected, at times, to provide initial evaluation of potential organ donors. Establish and maintain close working relationships with local medical examiners/coroners. Must be able to work variable hours with call responsibilities. Position requires 10-15 days per month of 24 hour call, including holidays and weekends. Position may require deployment to another region during on call shift.

Position Requirements:
EDUCATION AND EXPERIENCE:

Required: Associates or Bachelor’s degree in Nursing, Social Work, Psychology, or other healthcare-related field (physical therapy, respiratory therapy, pharmaceutical sales).

Preferred: Grief support experience preferred.

LICENSE, CERTIFICATION AND/OR REGISTRATION:

Required: Valid driver’s license and ability to be insured.

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.