UBS Bank USA Operations Support Lead

United States - New Jersey

Business management, administration and support, Digital, Operations, Process, project and program management

Global Wealth Management

306747BR

Weehawken

Full Time

Do you have a passion for designing and delivering a robust Operational environment? UBS aims to modernize the Banking capabilities of UBS Bank USA, by delivering a more holistic, full-service Digital offering to our clients. Building on its already high-performing Bank and strong net promoter scores with digitally led and high touch capabilities, UBS will further align to our client promise – personalized, relevant, on-time, and seamless services

We’re looking for an Operations Support Lead to:

• Be responsible for the oversight of support functions for Core Operation Services including building a change/configuration management function, an issue management process, performance and reporting tools, client remediation processes, and controls functions. Own the establishment and running of a Banking Operational Controls function. This function will be responsible for partnering with 1st, 2nd and 3rd line oversight and support functions, to design, document, and ensure 1st line validation of all Banking Operational controls. This function will be responsible for partnering with the functional specialist to ensure all procedure, policy, standards are documented and align with organizational and regulatory requirements.
• Partner within the existing Organizational structure to build a specific Issue support function, focused on building and managing playbooks for managing issues in the payments and deposits space. Ensure issues impacting banking functions, are both remediated in line with IT/internal remediation standards, and that customer remediation of any client data impacted by the production issue are neutralized. Ensure connection and communication of issues to impacted parties and communications channels as appropriate.
• Partner with technology and data leadership to build and maintain analytical reporting tools to enable performance monitoring of all activity flowing through the Banking Operations functions, with focus on KRI/KPI/SLA data to measure appropriate, accurate and timely processing of activity. Align reporting needs with several Committee/Forums to ensure appropriate oversight and escalation of operating performance. In partnership with Technology and product, ensure the ability to manage configuration within the application stack supporting the Banking Operational functions. This would provide business expertise on product setup, posting rules, and security capabilities among other key architecture components. Partner with Technology and Product to ensure accurate and timely adjustments to the configuration and performed in line with organization

You will be part of the Banking Operations Team within the Global Wealth Management in the Weehawken Office.

Your expertise :

• bachelor’s degree or equivalent
• 10 years of work experience running Program Management Office, or Operations leadership function.
• proven ability to improve processes, reduce risks or increase customer satisfaction (you’re a keen observer and problem solver)
• experience running Support function in a similar sized banking organization
• background in controls, reporting and issue management
• demonstration of keen analytical/problem-solving skills
• high attention to detail and accuracy
• strong organizational and time management skills
• self-motivated individual with lean, innovative thought leadership methodologies to drive ongoing enhancements
• demonstration of keen analytical/problem-solving skills with high attention to detail and accuracy
• strong organizational, time management skills and proficient in Microsoft Office
• robust communication skills: written, verbal, visual presentations, and effective listening skills
• ability to be cross-fungible and multi-task

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.