Patient Access Services Supervisor - Pasadena, Ophthalmology

Our Department of Ophthalmology's Doheny Eye Center in Pasadena is seeking a Patient Access Services Supervisor to manage administrative functions and support our high-volume surgery services. Reporting to the the Practice Manager, this role requires a motivated leader who can maintain a positive culture, efficiently manage the increasing volume of patient cases, and oversee administrative workflows. Responsibilities include, but are not limited to:

• Manage administrative personnel, including hiring, training, scheduling, and supervising staff
• Conduct performance evaluations and monitor staff performance
• Supervise patient surgery scheduling processes, including billing, insurance verification, and authorizations
  
• Maintain and update surgery scheduling protocols
• Act as a liaison; resolve patients, physicians, and co-workers’ concerns
• Provide backup support to administrative staff as needed