What are the responsibilities and job description for the Front Office Supervisor - Neurology position at UCLA Health?
Description
Under the oversight of the manager or director of Ambulatory Services, the Patient Access Supervisor acts as a team leader and supervisor for the Patient Services Representative Unit. You will manage and assign workflow within the team to maximize efficiency and effectiveness, provide coaching to improve individual and group performance, and assist with management of the scheduling process and comprehensive care coordination process to optimize customer and patient satisfaction and physician support. You will supervise 20-24 full time staff. In addition, you will act as a liaison for patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC / Care Connect.
Salary Range : $30.56 - $60.82 / Hourly
Qualifications
Required :
Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
Ability to establish and maintain productive working relationships with faculty, staff, administration, and patients from various social, cultural, and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
Preferred :
Knowledge of specific specialty practice and workflows.
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services / programs.
Knowledge of hospital computer systems and the various software products to perform administrative work.
Familiarity and knowledge of the authorization process and managed care programs.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.
Salary : $31 - $61
