Front Office Supervisor - Neurology

Description

Under the oversight of the manager or director of Ambulatory Services, the Patient Access Supervisor acts as a team leader and supervisor for the Patient Services Representative Unit. You will manage and assign workflow within the team to maximize efficiency and effectiveness, provide coaching to improve individual and group performance, and assist with management of the scheduling process and comprehensive care coordination process to optimize customer and patient satisfaction and physician support. You will supervise 20-24 full time staff. In addition, you will act as a liaison for patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC / Care Connect.

Salary Range : $30.56 - $60.82 / Hourly

Qualifications

Required :

• Skill in setting priorities which

accurately reflect the relative importance of job responsibilities.

productive working relationships with faculty, staff, administration, and

patients from various social, cultural, and economic backgrounds.

competing demands into a productive working environment.

clearly convey complex problems in both formal and informal situations.

diplomatically and sympathetically with a patient population in varying degrees

of health.

Preferred :

practice and workflows.

policies and procedures as well as a thorough understanding of the University

system and its services / programs.

and the various software products to perform administrative work.

knowledge of the authorization process and managed care programs.

Salary : $31 - $61