What are the responsibilities and job description for the Customer Service Represenative position at Ultimate Staffing Services?
Job Title: Customer Service Representative
Location: Hanover
Pay - $18.00-$21.00
Department: Customer Service
Job Summary:
The Customer Service Representative is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves interacting with customers via phone, email, or chat to assist with product or service-related questions, complaints, and other concerns. The ideal candidate will be a problem-solver with strong communication skills, committed to delivering a positive customer experience.
Key Responsibilities:
- Customer Assistance:
- Respond to inbound customer inquiries via phone, email, live chat, or other communication channels.
- Provide accurate information about products, services, and company policies.
- Address and resolve customer complaints, issues, or concerns in a timely and professional manner.
- Offer product recommendations and assist customers with orders, returns, or exchanges.
- Problem Solving:
- Investigate customer complaints and inquiries to identify the root cause and determine effective solutions.
- Work with internal teams, such as sales, technical support, or warehouse, to resolve customer issues.
- Follow up with customers to ensure their concerns have been addressed and they are satisfied with the resolution.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Salary : $18 - $21
