What are the responsibilities and job description for the Assistant Director of Program Operations position at uncc-sb?
Oversee office-wide training and scheduling for EPC student leadership staff and coordinate office-space usage as needed.Provide exceptional customer service to orientation and enrollment programs participants, including tracking participant engagement, coordinating information distribution within systems, and modifying content to meet participant needs.Manage technology platforms (e.g., Slate) that support program registration for New Student Orientation and other office programs.Create, share, and interpret data and reports for internal and external partners.Integrate program communications into various technology platforms and work with the Communications team to identify and create messaging to meet immediate needs of programs as they arise.Interpret and make policy-driven decisions within all programs.Make suggestions for policy adaptations and work with the Director and Associate Director to revise and distribute policies to all relevant constituents annually.Supervise undergraduate and graduate students as applicable.Serve as primary contact with Niner Central Student Services and Undergraduate Admissions, providing timely, thorough information to support all student and family questions related to office programming.Serves as primary collaborator for PCI Compliance within EPC, leading all transaction, reconciliation, purchasing, and disbursement processes for the unit by coordinating with the assigned Business Services Coordinator in Enrollment Management.Coordinate programs, such as Advising & Registration promotion, annually at the direction of the Associate Director.Complete other duties as assigned by the Director or Associate Director of Orientation & Enrollment Programs.
