Host/Hostess - Unicoi State Park & Lodge

**Job Summary:**
Under the direct supervision of the F&B Director, this position coordinates activities of dining room personnel to provide fast and courteous service to patrons of Unicoi State Park & Lodge.

**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Hours/days:**
Typically Thursday, Friday and Saturday with varying hours from 3:00PM - 10:00PM. Holiday flexibility is appreciated.

**Responsibilities:**
- Schedules dining reservations and arranges parties or special services for diners.
- Greets guests, escorts them to tables, and provides menus.
- Adjusts complaints of patrons.
- Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
- Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
- Trains dining room employees in proper service etiquette.
- Schedules work hours and keeps time records of dining room workers.
- Assists in planning menus.
- Prepares beverages and expedites food orders.
- Collects payment from customers.
- Totals receipts, at the end of the shift, to verify sales and clears the cash register.

**Competencies:**
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service
- Interpersonal Skills
- Teamwork
- Ethics
- Professionalism
- Quality
- Quantity
- Adaptability
- Attendance/Punctuality
- Dependability
- Initiative

**Education and/or Experience:**
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.