IT Assistant

Position: IT Assistant

Job Summary:
The IT Assistant supports the day-to-day technology operations of the company, ensuring the efficient functioning of hardware, software, and network systems. This role involves troubleshooting technical issues, assisting with IT projects, maintaining system integrity, and providing exceptional support to employees across the organization.

Key Responsibilities:

• Provide first-level support for hardware, software, and network issues.
• Respond to and resolve IT service tickets in a timely manner.
• Assist employees with setup and troubleshooting of workstations, peripherals, and mobile devices.

System Maintenance:

• Install, configure, and update computer systems and software.
• Perform routine maintenance and updates on servers and network systems.
• Monitor system performance and ensure data security through regular backups and updates.

Collaboration:

• Support IT-related onboarding and offboarding, including account creation and equipment provisioning.
• Assist with training employees on the use of IT systems and security best practices.

Project Assistance:

• Work with the IT team on technology upgrades, migrations, and new system implementations.
• Document processes, FAQs, and solutions to common issues.

Qualifications:

Education:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred but not required.
• Relevant certifications (e.g., CompTIA A , Microsoft, Cisco) are a plus.

Experience:

• At least 1-2 years of experience in IT support or a related role.
• Familiarity with Windows and Mac operating systems, Microsoft Office 365, and basic networking concepts.

Skills:

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $18