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Bilingual Service Representative (Part-Time) Main Office - Danbury

Union Savings Bank - CT
Danbury, CT Part Time
POSTED ON 1/7/2025 CLOSED ON 1/31/2025

What are the responsibilities and job description for the Bilingual Service Representative (Part-Time) Main Office - Danbury position at Union Savings Bank - CT?

The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.

Customer Service

Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand

  • Put the customer first by promptly acknowledging their presence.
  • Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
  • Handle transactions accurately and efficiently, respecting customers time
  • Maintain the highest levels of confidentiality and privacy of customer information
  • Respond to or refer customer concerns to supervisors as appropriate.
  • If follow up is required, set clear customer expectations and deliver as promised.
  • Maintain a positive outlook and demeanor at all times
  • Project a professional positive outlook and demeanor at all times
  • Accountable for successful retention of customers.

Operations / Risk Management

  • Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
  • Adhere to all bank policies and procedures
  • Balance TCD and/or TCR accurately and effectively, as is necessary.

Sales

Promote USB products and services

  • Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
  • Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
  • Be aware of products and services offered by cross line of business partners.
  • Assist in generating quality referrals to business partners.
  • Exceed individual sales goals and assist team in meeting sales goals.
  • Utilize relevant tracking system to report and track sales and service activities.

 

Hours and Days Needed:

Tuesday: 12:30 pm - 4:30 pm 

Wednesday: 12:30 pm - 4:30 pm 

Thursday: 12:30 pm - 4:30 pm 

Friday: 1:00 pm - 5:30 pm 

Saturday: 9:00 am - 12:30 pm

20 hours per week

This position is located at our Main Office Branch - 226 Main St. Danbury, CT

 

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