What are the responsibilities and job description for the Jr IT support / Help Desk position at Unisoft Technology Inc?
Job Details
Responsibilities
- Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze) - Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
- Create accounts for new hires
- Deploy and support software to end-users
- Respond to support requests in the IT Helpdesk both in person and via a ticketing system
- Manage inventory for hardware and software
Requirements
-
2-3 years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc. - Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence - Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
Solid problem solving skills - Ability to lift heavy equipment (50 pounds) as needed
- B.S in IT
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