Administrative Assistant/Scale Operator

Position Summary: Responsible for professional customer service, billing, and administrative duties as it relates to the customers of the locations business lines of grain.

Duties & Responsibilities:

• Greets customers and establishes a helpful friendly atmosphere.
• Continually arranges or cleans to assure a positive image to the customer.
• Monitor vendors in the proper delivery of their product as authorized.
• May originate or prepare correspondence or emails as directed.

• Manage inbound and outbound grain shipments for customers coming across the truck scale.
• Ability to grade grain and identity foreign materials (will train).
• Record test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded.
• Coordination of delivery numbers, daily inputs, and verification of accuracy.
• Basic customer service and communication including answering phones when other office staff is occupied assisting customers, communication to customers regarding elevator hours and ticket information.
• Assist Location Manager and office staff with filing, reporting, tidiness of scale operation area and other duties as time allows.
• Processes invoices to include matching the bill of lading with the proper weight and verification with the purchase order.
• Receives credit requests from customers and forwards these to the supervisor.
• May prepare contracts in accordance with customer agreements and submits for approval and signatures.
• Inputs business activities using the Agvantage software system and works with corporate personnel to assure completeness and accuracy of data input.
• Communicates with customers and relays pertinent information to the appropriate personnel.
• Process grain checks / ACH settlements
• Other duties as assigned.

Qualifications:

• High school GED and 1-3 years job related experience.
• Excellent customer service skills required.
• Bookkeeping,10-Key Calculator, Microsoft Office, and Agvantage experience preferred.
• A successful candidate will have strong math, communication, sales, and organizational experience.

Working Conditions & Physical Requirements:

• Perform duties in a professional office setting.
• Ability to sit for long periods of time.
• Ability to stoop, bend, and reach on occasion.