What are the responsibilities and job description for the Microsoft office 365 and Teams support (L2) position at United It Solutions Inc?
Title: Microsoft office 365 and Teams support (L2)
Location: Cincinnati: Day 1 onsite
Mode: W2 & FTE
Job Description
- Must have Office 365 Knowledge ready to offshore hours with 24X 7 support and Work from office for 5 days a week.
- Hands-On expertise with Microsoft Teams and Outlook and Should have knowledge in Active Directory and LDAP, distribution List, Mail flow configuration
- & Group Management
- Exchange Online Support – Mailbox lifecycle management, mail flow troubleshooting, spam filtering, email box recovery and transport rules.
- Exchange on-prem support – Exchange server management, Mailbox Lifecycle Management, access, permissions, mail flow & connectivity management, Mailbox recovery troubleshooting & monitoring, performance optimization, patch management, Mail server health analysis, Exchange Policies & System Administration, Exchange Services troubleshooting
- SharePoint Online Support – Application deployments, create & manage Site collection management, permissions, document collaboration, and user profile sync, Configuration of lists & libraries
- SharePoint & OneDrive advanced permissions and security management.
- OneDrive support- Sync issues, storage issues, access, sharing
- Effective communication with end users, including VPs and SVPs, is essential for success in this role. Team members must demonstrate excellent communication skills and the ability to work productively and efficiently with all levels including senior management, when needed.
- L2 support team will be included as first-level on-call support, responsible for answering pages, addressing issues, and joining bridge calls as needed.
- Onsite resource will be available during FTB business hours to address any issues that arises
- Understanding of Microsoft Teams Platform and advise the automation possibility
- Knowledge on Microsoft outlook automation
- Review/Analyze the existing environment and check the possibility of automation.
- Escalations to L3 support are expected for complex issues, but the volume of issues escalated should not increase from current levels
Job Types: Full-time, Contract
Pay: $35.00 - $38.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Ability to Commute:
- Cincinnati, OH 45205 (Preferred)
Ability to Relocate:
- Cincinnati, OH 45205: Relocate before starting work (Preferred)
Work Location: In person
Salary : $35 - $38
