What are the responsibilities and job description for the IT Help Desk Support position at UNITED IT TECHNICAL SERVICES?
Job Title: IT Helpdesk Support
Location: Charles Town, WV – Onsite 25414
Mode: Contract
An IT Helpdesk Support role involves providing technical assistance and support to users experiencing issues with computer systems, software, and hardware. Here's a general overview of the responsibilities and skills required for this position:
Responsibilities:
- Serve as the first point of contact for technical support via phone, email, or in person.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Assist with system backups, recovery, and file maintenance operations.
- Set up accounts for new users and manage access permissions.
- Document technical issues and their resolutions for future reference.
- Provide training and guidance to users on new systems and technologies.
- Escalate unresolved issues to higher-level support teams when necessary.
Skills and Qualifications:
- Strong technical knowledge of computer systems, mobile devices, and networking.
- Excellent problem-solving and diagnostic skills.
- Effective communication and customer service abilities.
- Familiarity with remote troubleshooting tools and techniques.
- Patience and professionalism when dealing with users.
Job Type: Contract
Pay: Up to $18.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18
