What are the responsibilities and job description for the Customer Service Coordinator position at United Legwear and Apparel Company?
Job Description
The Customer Service Representative is responsible for managing the end-to-end execution of order processing in a fast-paced and technology-driven environment. They will coordinate warehouse workflows from order receipt to invoicing, ensuring timely and accurate delivery to 10-30 retail accounts.
Key Responsibilities:
- Routing orders for retail accounts, coordinating pick-up scheduling with freight companies while complying with specifications detailed in retailer-specific routing guides.
- Updating warehouse management system (WMS) with order information, creating Bills of Lading (BOLs), and monitoring retailer requests for expedited orders.
- Resolving all order-related discrepancies, assisting in vendor chargeback research, and communicating high-priority orders and containers to the warehouse department as needed.
- Maintaining customer SOPs according to vendor guides, cross-training across all accounts, and efficiently managing and prioritizing multiple tasks and responsibilities.
