Customer Relationship Manager

About the Company

United Rolls Inc. is the global leader in the design and manufacture of iron and high alloy rolls for the metal processing industry. Our tradition of product and process innovation has shaped the global roll industry over the past 100 years. As we drive innovation in materials, quality and performance, United is dedicated to creating opportunities and a better future for talented people.

About the Role

Position Title: Customer Relationship Manager – Kool Flo

Kool Flo is seeking a motivated and results-driven Relationship Manager with previous outside sales experience and a basic understanding of induction furnaces. This individual will be responsible for driving growth by building and maintaining relationships with both new and existing customers. The ideal candidate will have a proven track record in sales, with the ability to engage with customers via phone and in person, ultimately growing the Kool Flo product line.

Key Responsibilities:

• Customer Relationship Development: Build and maintain strong relationships with new and existing customers. This will include regular phone calls, site visits, and follow-ups to identify customer needs and offer solutions that expand the Kool Flo product line.
• Sales Growth: Actively seek out new business opportunities by calling on potential clients, following up on leads, and expanding existing accounts. The goal is to increase Kool Flo’s market share through targeted sales strategies.
• Product Knowledge: Leverage your basic knowledge of induction furnaces to effectively communicate product benefits, answer customer inquiries, and provide tailored recommendations that meet customer needs.
• Sales Calls: Conduct regular in-person visits to customer locations and make outbound calls to generate new business, maintain existing relationships, and support the introduction of new products.
• Lead Generation: Proactively prospect for new leads through cold calling, networking, and attending industry events, trade shows, and conferences.
• Sales Presentations & Negotiations: Present Kool Flo products to potential clients, address their questions, and provide pricing and solutions tailored to their needs. Negotiate terms and close sales to meet or exceed established targets.
• Customer Feedback & Market Insights: Gather customer feedback to inform product development, improve services, and understand industry trends that could impact Kool Flo’s offerings.
• Reporting & Tracking: Maintain accurate records of sales activities, customer interactions, and lead status in CRM systems. Provide regular updates to senior management on sales performance and pipeline activities.

Qualifications:

• Previous experience in outside sales or field sales, ideally in industries related to industrial equipment, manufacturing, or induction furnaces.
• Basic knowledge of induction furnaces or willingness to learn about them and the industry.
• Proven ability to develop new business through cold calling, prospecting, and networking.
• Strong communication and interpersonal skills, with the ability to engage with clients both in person and over the phone.
• Self-motivated, goal-oriented, and able to work independently.
• Comfortable using CRM software to track sales activities and customer interactions.
• Strong organizational skills, with the ability to manage multiple priorities and meet deadlines.
• A high school diploma or equivalent is required; a degree in business, sales, or a related field is preferred.

Physical Demands

• Occasional lifting to 50 lbs, and mobility throughout a manufacturing facility and office areas.
• Overtime hours may be required to meet project deadlines.

Work Hours & Benefits

· Medical, dental and vision insurance benefits

· Life insurance

· Paid time off and company holidays

· Company sponsored 401(k) plan with contribution match.

We encourage intelligent, creative, and talented people to apply to join our team today. We will be part of a global industrial product innovator and leader that will provide opportunities to gain experience, skills, and career advancement opportunities. Visit our website at www.whemco.com/who-we-are/united-rolls/ to learn more about our company, products, and services.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

If you meet the requirements above and are interested in joining our team, please apply with your updated resume. We look forward to reviewing your application!

Job Type: Full-time

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Canton, OH 44705: Relocate before starting work (Required)

Work Location: In person