What are the responsibilities and job description for the Customer Relationship Specialist position at United Rolls Inc.?
About the Company
United Rolls Inc. is the global leader in the design and manufacture of iron and high alloy rolls for the metal processing industry. Our tradition of product and process innovation has shaped the global roll industry over the past 100 years. As we drive innovation in materials, quality and performance, United is dedicated to creating opportunities and a better future for talented people.
Position Overview:
United Rolls Inc. is seeking an enthusiastic and motivated Customer Relationship Specialist to join our growing sales team in Canton, OH. The ideal candidate will be responsible for generating new business, maintaining customer relationships, and driving sales growth. If you have a passion for sales, customer service, and a commitment to excellence, we want to hear from you!
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Qualify leads, create and send quotes, and close sales opportunities.
- Provide product information and respond to customer concerns in a timely and professional manner.
- Manage customer accounts, ensuring their needs are met and issues are resolved promptly.
- Act as a liaison between the customer and the salesman responsible for the account, ensuring effective communication and coordination.
- Work closely with the sales team to meet monthly and quarterly sales goals.
- Update and maintain accurate customer records in our CRM system.
- Assist with processing orders and coordinating with the operations team for smooth delivery.
- Report directly to the Vice President of Sales and Marketing.
- Handle customer inquiries, manage customer complaints, prepare quotations, and maintain sales files for United Rolls Inc.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in inside sales, customer service, or a related field.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Comfortable using CRM software and basic office tools (Microsoft Office, etc.).
- A positive attitude, strong work ethic, and willingness to learn.
Physical Demands
- Occasional lifting to 50 lbs, and mobility throughout a manufacturing facility and office areas.
- Overtime hours may be required to meet project deadlines.
Work Hours & Benefits
· Medical, dental and vision insurance benefits
· Life insurance
· Paid time off and company holidays
· Company sponsored 401(k) plan with contribution match.
We encourage intelligent, creative, and talented people to apply to join our team today. We will be part of a global industrial product innovator and leader that will provide opportunities to gain experience, skills, and career advancement opportunities. Visit our website at www.whemco.com/who-we-are/united-rolls/ to learn more about our company, products, and services.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
If you meet the requirements above and are interested in joining our team, please apply with your updated resume. We look forward to reviewing your application!
Job Type: Full-time
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Canton, OH 44705: Relocate before starting work (Required)
Work Location: In person
