What are the responsibilities and job description for the Information Technology Help Desk position at United States Bowling Congress?
WHY WORK FOR THE UNITED STATES BOWLING CONGRESS (USBC):
If you're passionate about your work and thrive in a positive office culture, then the United States Bowling Congress wants you! We’re looking for someone who is ready to start an interesting, challenging, and rewarding career with us at USBC. We offer a fulfilling and dynamic workplace with great benefits.
POSITION SUMMARY:
This role is responsible for analyzing and resolving computer hardware, software, and network communication problems using diagnostic software and technical troubleshooting processes. This role will support internal and external users and serve as the Information Technology (IT) help desk for USBC Tournament operations in an onsite capacity during the tournament season and provide office-based IT engineering support during the non-tournament season from the Arlington, Texas Headquarters.
RESPONSIBILITIES:
- Troubleshoot and resolve all manners of OS, application, hardware, and printer issues and incidents on personal computers and workstations.
- Manage user network, email, and iSeries accounts.
- Perform PC installs, moves, adds, and changes.
- Build and maintain desktop and laptop images.
- Monitor, maintain, and schedule backups and reports on assigned servers.
KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:
- Advanced knowledge of Microsoft Windows 10 is required.
- Working knowledge of Microsoft networking concepts and systems (i.e. Active Directory, Teams, and Exchange) is required.
- Working knowledge of printer hardware, network cabling, and Audio/Video systems.
- Working knowledge of telephony concepts and hardware.
- Working knowledge of virtualization (VMware) and virtual machines.
- Understanding of the following concepts: TCP/IP, LAN/WAN, IPS, SAN, RAID, NTFS, SSL.
- Excellent customer service skills.
- Excellent oral and written communication skills.
- Must be able to work well in a team environment.
- Must be able to juggle and meet multiple priorities and deadlines.
EXPERIENCE:
- Two years of help desk/desktop experience emphasizing IT-related issues/incidents research and resolution.
- Two-year, four-year, relevant technical institute degree or the equivalent work-related experience with a focus of study in an Information Technology discipline.
COMPENSATION/BENEFITS:
Compensation paid commensurate on experience.
Benefits (Health, Medical, FSA, HSA, Dental, Vision, Life, 401(k) match, PTO, Holiday Pay, and more).
TRAVEL: Ability to travel up to 50% of the time.
The Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.