Program Coordinator

Position Overview

The Program Coordinator provides family-driven case management planning, facilitation, and support to individuals and families through assistance with obtaining and sustaining safe, decent and affordable housing.

Key Responsibilities/Essential Functions

Case Management

• Assist families in emergency situations and provide crisis intervention when necessary
• Conduct in-home, emergency shelter, or in-office visits to identify needs and goals for each family
• Conduct housing needs assessments in order to identify and address barriers to housing stability
• In partnership with clients, develop, review and amend efficient and effective client case plans
• Coordinate client referrals, as appropriate, to community resources and to internal resources
• Assist clients with state, federal and local assistance applications
• Attend and actively participate in interagency staff and multidisciplinary meetings

Database/ File Maintenance

• Maintain appropriate and sufficient documentation to facilitate the delivery of services
• Accurately record case notes, follow-ups, update case plans and recertify as required
• Input data in a timely manner (48 hours)
• Enter North Dakota Continuum of Care (CoC) Program information into the Homeless Management Information System (HMIS) in a timely manner

Legal Aspects

• Maintain a high level of integrity and confidentiality of all program participants, documents and records
• Adhere to NASW Code of Ethics
• Maintain participant and CoC Program documentation, including all financial and programmatic records, for a period of at least five years
• Professionals having knowledge of or reasonable cause to suspect that a child is abused or neglected, or has died as a result of abuse or neglect, must notify their supervisor and make a report of the circumstances immediately

Administrative

• Collaborate with Director of Family Services to develop policies and procedures for United Way programming
• Collaborate with Director of Family Services to evaluate the efficiency of United Way programs
• Participate in weekly department meetings
• Resource awareness and networking – actively participate in a variety of community meetings with key stakeholders and service providers
• Report required statistics on a regular basis

• Two years of related work experience preferred
• Must be people-oriented and be able to communicate effectively in face-to-face situations.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Must possess the ability to maintain effective working relationships with others, including other agencies, departments within the organization, and the general public.
• Must have the ability to work independently with minimum supervision.
• Must be proficient in using the organization’s management software, Microsoft Office products, telephone system and various audio/visual technologies.

• Ability to work weekends and holidays as part of regularly scheduled shifts, and ability to work overtime as needed
• Ability to bend, lift, and carry up to 50 lbs. In all weather conditions
• Ability to move about the office and travel to various locations
• Ability to stand and/or sit for extended periods.
• Use of telephone, keyboard, and video conferencing tools for extended periods.

• Day Shift (Monday - Friday Day Shift)
• Weekends as needed
• Evenings as needed

• Ethics - Make ethical decisions by applying the standards of the NASW Code of Ethics, relevant laws and regulations, company and program policies and procedures to all aspects of work
• Diversity - Applies and communicates an understanding of the importance of diversity and difference in shaping life experiences. Utilizes self-awareness and self-regulation to manage the influence of personal biases and values when working with diverse clientele
• Creating/Implementing Effective Case Plans - Develop mutually agreed-on case plan goals and objectives based on the assessment of strengths, needs, and challenges within individuals and families. Facilitate effective transitions and endings that advance agreed-upon goals
• Interagency Collaboration - Demonstrate knowledge of resources outside or within the organization. Utilize interagency collaborations to meet case plan goals; complete referrals or assist with applications as needed
• Advocacy - Demonstrate flexibility and responsiveness, adjust case plans, and set priorities to meet the needs of clientele. Negotiate, mediate and advocate with and on behalf of clientele and their families

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the organization's ongoing needs.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you willing to travel within Grand Forks County and East Grand Forks, MN during business hours?

Education:

• Associate (Preferred)

Experience:

• social or human services: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $17 - $25