Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.^SM

Location: 1 Dakota Dr. Ste 218, Lake Success, NY 11042

Primary Responsibilities:  

• Serve as the patient’s liaison throughout the life cycle of the program by addressing program specific quality measures and adhering to company guidelines/standard operating procedures in our Infection Disease office
• Make appropriate and timely patient appointments, confirmations, and appointment reminders
• Notify all appropriate departments of data related patient case updates
• Outreach to patients’ providers and input appointments
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Confirms and schedule appointments
• Answer telephone calls promptly and courteously
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments 
• Adhere to the standards identified in Optum Tri-State’s Employee Policy Manual
• Cooperate with other Optum Tri-State employees to achieve specific team goals
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA requirements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:  

• High School Diploma/GED (or higher)
• 2 years of customer service experience in a healthcare/medical setting
• Intermediate level of proficiency in Microsoft Office products
• Ability to work the following hours:
• Mon/Weds/Thurs 9:00am-5:00pm
• Tues 11:00am – 7:00pm
• Fri 8:00am – 3:00pm

Preferred Qualifications:

• Experience working in medical front office position
• Knowledge of Epic EMR software
• Solid working knowledge of medical terminology and healthcare landscape
• Computer proficiency to include typing, data entry, and Word, Excel and PowerPoint

Soft Skills:

• Excellent written and verbal communication skills
• Excellent problem solving, critical thinking, and organizational skills
• Able to act independently with minimum supervision 

New York Residents Only: The salary range for New York residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Salary : $16 - $28