Digital Marketing Assistant

Overview:

Universal Oil is a 147-year-old, 100% employee-owned fuel & lubricant company in Cleveland. We seek a proactive and detail-oriented Digital Marketing Assistant to support our growing e-commerce and marketing efforts. The ideal candidate will have hands-on experience with major online retail platforms, content creation, and digital marketing tools. You’ll play a key role in managing listings, handling customer interactions, supporting email and social media campaigns, and helping to expand our brand presence across multiple channels.

*This job is in the office 100%*

Responsibilities include but are not limited to:

E-Commerce Operations

• Manage and maintain product listings across platforms, including Amazon, Walmart, eBay, and WooCommerce
• Enter and process customer orders accurately and efficiently
• Respond to customer inquiries, process refunds, and provide excellent support
• Build out and optimize new sales channels, specifically Walmart and eBay
• Support and build out our direct-to-consumer Presidential Engineered Lubricants website

Creative & Content Development

• Create and edit listing images and marketing assets using Adobe Creative Suite (Photoshop, Illustrator, InDesign a plus)
• Assist with blog writing, product descriptions, and marketing copy aligned with brand voice
• Develop and schedule email marketing campaigns and newsletters

Digital Marketing & Analytics

• Manage and grow our social media presence across platforms
• Conduct market research to identify trends and opportunities
• Optimize listings and website content for SEO
• Utilize Google Merchant Center, Google Analytics, and SEO tools to monitor and improve performance
• Understand and contribute to customer journey mapping and marketing funnels

Administrative & Technical Tasks

• Competently use Excel and Google Sheets for data entry, reporting, and analysis
• Support the ongoing development and management of our UO website project in collaboration with leadership

Qualifications

• Bachelor’s degree in marketing or Associate’s degree in marketing plus equivalent experience
• 2 years of experience in a marketing or e-commerce assistant role
• Strong written and verbal communication skills
• Highly organized with excellent time management
• Self-motivated and comfortable working independently or in a team

Preferred Qualifications

• Knowledge of paid advertising, including Google Ads and Amazon PPC
• Experience using Klaviyo for email automation
• Familiarity with tools such as Helium 10, Sellerboard, SEMrush, Ahrefs, or similar platforms
• Previous experience managing or launching a branded website

Benefits:

· 401(k) 100% employer match up to 5%

· Bonus – Performance Based

· Dental Insurance – 100% Employer Paid

· Employee assistance program

· Employee discount on fuel

· Flexible spending account (FSA)

· Competitive Health Insurance

· Immediate eligibility for share accumulation

· $100K Life insurance – 100% Employer Paid

· Paid time off – Starting with 20 Days

· Parental leave

· Vision insurance – 100% Employer Paid

This is an onsite, salaried position that includes a bonus and shareholder status of a 100% owned ESOP. We are a small company that genuinely values our employees and provides a place to make a difference daily.

Job Type: Full-time

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Location:

• Cleveland, OH 44113 (Required)

Work Location: In person

Salary : $100,000