What are the responsibilities and job description for the PATIENT SERVICES COORDINATOR II position at University of Alabama at Birmingham?
The University of Alabama at Birmingham (UAB) is seeking a PATIENT SERVICES COORDINATOR II to assist on clinical team to address day-to-day patient needs and issues. Explain billing and collections process to patients. Also responsible for coordinating and/or administering certain clinical and patient services and for performing administrative duties in support of physician staff and operations. Responsible for the conduct of patient scheduling. Coordinates outpatient scheduling and facilitates in-patient pre-certification and admitting processes as necessary. Serves as an advocate for patient and patient family assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community. Answers patient and patient family inquiries verbally or in writing. Assists in resolving patient problems. Follows up with patients and patient families regarding post-treatment/post-operative status. May supervise clerical staff.
RESPONSIBILITIES:
Bachelor's degree in a related field and one (1) year of related experience required OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Preferred hard and soft skills:
Primary Location
University
Job Category
Clerical & Administrative
Organization
329112000 Prosthodontics
Employee Status
Regular
Shift
Day/1st Shift
Work Arrangement (final schedule to be determined by the department/hiring manager)
Onsite
RESPONSIBILITIES:
- Responsible for check in and check out of clinics. Ensure patients sign consents for each appointment.
- Confirm appointments.
- Schedule emergency appointments weekly.
- Answer phones and return phone calls.
- Collect payments.
- Set up new patient accounts.
- Verify insurance.
- Run end of the day reports.
- Send out certified contact letters.
- Put patients on waiting and referral lists.
- Resolve patient inquiries.
- Take care of resident requests.
- Perform other duties as assigned.
Bachelor's degree in a related field and one (1) year of related experience required OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Preferred hard and soft skills:
- Customer service skills
- Analytic skills
- Effective Communicator
- Troubleshooting
- Team Oriented
- Self-Starter
Primary Location
University
Job Category
Clerical & Administrative
Organization
329112000 Prosthodontics
Employee Status
Regular
Shift
Day/1st Shift
Work Arrangement (final schedule to be determined by the department/hiring manager)
Onsite
Salary : $16 - $24
