PATIENT SERVICES COORDINATOR II

PATIENT SERVICES COORDINATOR II

University of Alabama at Birmingham

We seek a dedicated call center representative to join our pediatric team in Orthopaedic Surgery. The role will coordinate call queues, schedule clinic appointments for pediatric patients, ensure accurate patient demographic information is entered into the Epic medical record system, and verify insurance details.

Key Roles & Responsibilities

• Appointment Scheduling: Actively coordinate incoming calls to schedule and reschedule appointments for pediatric orthopaedic patients, ensuring efficient use of clinic resources.
• Data Entry: Accurately enter patient demographic and insurance information into the Epic system and IDX database, maintaining data integrity and confidentiality.
• Insurance Verification: Verify insurance information and obtain necessary authorizations and referrals prior to scheduling appointments and surgeries.
• Customer Service: Provide exceptional customer service by addressing patient inquiries, routing calls as needed, and assisting with scheduling issues.

Answers patient and patient family inquiries verbally or in writing

• Multi-tasking: Perform various customer-focused functions, including pre-registration verification, limited financial counseling, and follow-up on appointments as required.
• Patient Advocacy: Acting as a liaison between patients, their families, and the healthcare facility, ensuring they access available services.
• Serves as an advocate for patient and patient family assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community
• Communication: Responding to patient inquiries and providing support.
• Problem Resolution: Addressing and resolving any patient-related issues

Follows up with patients and patient families regarding post-treatment/post-operative status

• Surgical Coordination: Coordinate required information for surgical cases, ensuring all necessary documentation is completed and communicated to relevant parties to schedule the cases accurately.

Knowledge, Skills, Abilities & Work Characteristics

• Advanced proficiency in PC applications, software, and database management
• Ability to manage multiple tasks efficiently and accurately in a fast-paced environment
• Problem-solving
• Basic knowledge of medical terminology
• Excellent Customer Service Skills
• Effective Communication Skills
• Attention to Detail Enthusiastic
• Ability to work on a team
• Organizational Skills
• Medical Records
• Time Management
• Interpersonal
• Skills
• Flexibility
• Solid written and verbal communication skills
• Critical Thinking
• Skills Compassion

Hourly Range: $16.00-$26.00

Education

• Bachelor's degree in a related field and one (1) year of related experience required.
• Or an equivalent combination of relevant education and/or experience.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.