What are the responsibilities and job description for the Clinical Application Analyst Intermediate position at University of Arkansas for Medical Sciences?

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Closing Date : 03 / 26 / 2025

Type of Position :

Professional Staff - Project / Program Administration

Job Type : Regular

Work Shift :

Sponsorship Available :

Institution Name :

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only) :

Health : Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement : Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link / button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at .

Department :

ICE | CORE PA Support Services

Department's Website :

Summary of Job Duties :

The Clinical Application Analyst Intermediate supports Patient Access Support Services. Supports system applications, including, Luma, Trace and Epic Cadence. Acts semi-independently under general supervision, requiring some instruction and guidance. Is knowledgeable and proficient in supporting their team’s primary application(s) and also works to gain an increased understanding of overall system integration and functionality.

Qualifications :

Minimum Qualifications :

High School Diploma plus 7 yrs. IT experience or patient access / clinical experience or any combination of the two

Associate’s Degree in Clinical, Healthcare, Business, IT, or related field plus 5 yrs. IT experience or patient access / clinical experience or any combination of the two

Bachelor’s Degree in Clinical, Healthcare, Business, IT, or related field plus 3 yrs. IT experience or patient access / clinical experience or any combination of the two

Post Graduate Degree in Clinical, Healthcare, Business, IT or related field plus 1 yr. IT experience or patient access / clinical experience or any combination of the two

Additional Requirements :

Epic Cadence Certification – Must currently be certified or obtain within 12 months

Additional Information :

System Build and / or Configuration

Consults with users to identify current operating procedures and clarify process objectives.

Defines system and user workflows to illustrate the sequence of steps needed and describe logical operations involved.

Converts user specifications into functional specifications.

Assists with the development of implementation plans and advance communication to all impacted stakeholders regarding scheduled system updates / upgrades.

Adequately tests all system changes and builds to appropriately mitigate or eliminate system risks and adverse effects.

Facilitates communication and acts as a primary liaison between teams, users, and vendors.

Provides regular feedback to the team lead and / or management on the status of work responsible for or assigned.

Reviews and writes clear documentation to describe system processes, installation, and operating procedures.

Assists with the development of training materials to meet educational requirements.

Develops reports and extracts and works to define interface requirements. Works closely with report writers, data warehouse, and interface teams to meet operational and regulatory needs and requirements.

Problem Solving / Issue Resolution

Uses cognitive reasoning skills, the appropriate level of application knowledge, and experience to research problems in order to determine the root cause, potential solutions, and recommendations for resolution.

Appropriately evaluates the relative priority of the request, keeping in mind factors such as patient safety, regulatory requirements, and deadlines, as well as the effectiveness of alternative interim solutions.

Documents issues and initiates issue tracking. Reports problems or issues to software vendors or other IT departments as appropriate. Monitors and progress of software vendors or other departments to manage the timely resolution of issues. Meets escalation expectations when objectives and deadlines are at risk.

Maintains clear communication with end users, as well as IT and operational leadership to receive appropriate governance approvals and keep relevant stakeholders informed of issue status and expected resolution dates.

Professional Performance

Provides mentorship and guidance for other analysts.

Shows attention to detail and ability to adequately gauge and respond to urgent organizational needs.

Consistently demonstrates that newly acquired knowledge and skills are incorporated into actual practice.

Works to reduce duplication of effort within the department and across the organization.

Actively participates in process and quality improvement.

Integrated Application Management

Works within the cross-functional team and with end-users to achieve application integration to meet clinical needs.

Takes an active role in collaborating with system security team members in creating and maintaining role-based access specifications.

Ensures that application security structure meets organizational, regulatory, and audit requirements regarding segregation of duties, HIPAA, and scope of practice.

Assists in planning, testing, and developing scripts, and executes required testing in a timely fashion.

Actively participates in and / or facilitates team and cross-team meetings using effective communication skills.

Project management

Completes assigned tasks associated with projects.

Sometimes serves as project lead and / or team member for the implementation of new projects related to scheduling templates and / or appointment entry decision trees.

Uses project management techniques, tools, and methodologies to ensure project scope objectives, timelines and budgets are met.

Performs a major role in appointment entry decision tree and other scheduling initiatives.

Organizes system demonstrations and assists the procurement team in the evaluation of proposed software applications.

Organizes and directs functional evaluation of new or upgraded software applications

Participates in the functional evaluation of new or upgraded software applications

May be asked to help develop testing plans, organize, and lead testing groups

Salary Information :

Commensurate with education and experience

Required Documents to Apply :

List of three Professional References (name, email, business title), Resume

Optional Documents :

Proof of Veteran Status

Special Instructions to Applicants :

Recruitment Contact Information :

Please contactfor any recruiting related questions.

Pre-employment Screening Requirements :

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and / or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity :

Crawling, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking

Frequent Physical Activity :

Crouching, Feeling, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking

Occasional Physical Activity :

Crawling

Benefits Eligible :

Salary : $50,000

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