Operational Support Analyst (2 Openings - Remote Work)

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12 : 01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date : 03 / 11 / 2025

Type of Position :

Professional Staff - Project / Program Administration

Workstudy Position : Job Type :

Temporary (Fixed Term)

Work Shift :

Sponsorship Available :

Institution Name :

University of Arkansas System

Since its inception, the University of Arkansas System has developed a tradition of excellence that includes the state’s 1871 flagship, land-grant research university; Arkansas’s premier institution for medical education, treatment and research; a major metropolitan university; an 1890 land-grant university; two regional universities serving southern and western Arkansas; five community colleges; two schools of law; a presidential school; a residential math and science high school; a 100 percent-online university and divisions of agriculture, archeology and criminal justice. The individual entities of the UA System maintain cooperative strength as well as diverse offerings that exhibit unmatched economic and social impact to the state.

The UA System provides communities in Arkansas with access to academic and professional opportunities, develops intellectual growth and cultural awareness in its students and provides knowledge and research skills to an ever-changing society. The system enrolls more than 60,000 students, employs over 17,000 employees, and has a total budget of over $2 billion. An intrinsic part of the texture and fabric of Arkansas, the UA System is a driving force in the state’s economic, educational and cultural advancement.

Department :

Workday Operational Support

Department's Website :

Summary of Job Duties :

This position serves as the Operation Support Analyst on the Workday Operational Support team under Workday Support Services team. Reporting to the Manager of Operations Support, the Operational Support Analyst is responsible for assisting with the daily review and resolution of duplicate records, review tickets, help with research, verify documentation, and assist with campus-focused reports for duplicate record resolution, which serve as a precursor to the full queue. This position will also support operational and hygiene tasks as assigned by the Manager of Operational Support for tasks such as customer changes, org studio, unassigned tasks, and other duties as assigned.

This is a part-time position with up to 20 hours of work per week, not exceeding 1500 hours per fiscal year.

Qualifications :

Minimum Qualifications :

30 hours of undergrad degree work from an accredited institution of higher education

1 year of related experience

Preferred Qualifications :

The educational equivalent of Bachelor’s degree from an accredited institution of higher education

Experience managing technical requirements and large volumes of data

Knowledge, Skills, & Abiliities :

Excellent written and verbal communication skills

Strong attention to detail and ability to manage multiple tasks

Proficient skills with excel, access database, or SAS

Ability to think creatively while maintaining accuracy and attention to detail

Ability to work independently from home and manage own time

Salary Information : 25 / hr

Required Documents to Apply :

Cover Letter / Letter of Application, Resume

Optional Documents :

Proof of Veteran Status

Additional Information :

Recruitment Contact Information :

Shannon Phillips - Sr. Director of Workday Support Services<

Pre-employment Screening Requirements :

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and / or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity :

Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting

Frequent Physical Activity :

Hearing, Talking

Occasional Physical Activity :

N / A

Benefits Eligible :

Salary : $25