What are the responsibilities and job description for the Athletics Ticketing Strategist position at University of Kentucky?
Posting Details
Job Title
Athletics Ticketing Strategist
Requisition Number
RE40914
Working Title
Associate Director, Ticket Operations
Department Name
12D00:UKAA - Administrative Support
Work Location
Lexington, KY
Grade Level
44
Salary Range
$43,361-69,383/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None.
Physical Requirements
Physical Requirements: Standing/walking for long periods of time at events; handling average-weight objects up to 25 lbs.
Shift
Days, Evenings; Weekends. Monday – Friday; 8:00 am – 5:00 pm; plus required evening & weekend hours.
Job Summary
UK Athletics is seeking an experienced ticketing professional to join our team in the position of Associate Director, Ticket Operations. This position reports to the Director of Ticket Operations and is responsible for independently managing high-level, day-to-day operations of the ticket office unit. The individual chosen for this position will serve as the primary Ticket Manager for multiple sports (currently assigned Baseball and may assist with Soccer) and will administer all facets of ticketing and game day operations for these events throughout the year. With limited assistance from the Director of Ticket Operations, this position is also responsible for the oversight of access management systems at all ticketed events, including but not limited to setup/operation of ticket scanners, access points, mobile help zones and related equipment needs. The Associate Director will also manage the student worker program for the ticket office unit, including hiring, scheduling, supervision, training, assignment of work, and ongoing feedback/evaluation. This position also works collaboratively to manage daily functions within the ticket office unit, including ticket fulfillment, mobile ticketing troubleshooting and fan education, development/support of processes for ticket sales account executives, and assisting with front-line customer service/escalated issues during periods of high-volume activity. The Associate Director will also have a supervisory role on Football and Men’s Basketball gamedays and may assist with other ticketed events as needed. Position requires the ability to work extended hours, including nights, weekends, and holidays as needed.
Skills / Knowledge / Abilities
- Passionate, dedicated, and hardworking with excellent written, verbal, and interpersonal communication skills.
- Strong organizational skills with the ability to handle multiple projects at once, often with numerous interruptions and shifting priorities.
- Strong computer proficiency, including the ability to navigate and troubleshoot multiple computer systems and mobile platforms.
- Extensive knowledge of Microsoft Office Suite, especially MS Excel and the ability to manipulate data sets; knowledge of CRM systems a plus.
- Demonstrated sense of initiative and the ability to work both independently and as part of a team.
- Proactive thinker with the ability to anticipate and address issues before they become problems.
- Fast learner with creative problem-solving skills.
- Demonstrated ability to resolve escalated issues and make decisions using appropriate discretion.
- Excellent customer service skills and ability to handle high pressure situations.
- Ability to establish cooperative working relationships with coaching staffs and departmental employees and achieve objectives in a team environment.
- Superior integrity, ownership, and accountability.
Does this position have supervisory responsibilities?
Yes
Preferred Education/Experience
- At least two years of full-time, progressively responsible experience in ticketing, preferably in college athletics.
- Prior experience excelling in a high-volume, fast-paced, detail-oriented environment.
- Prior experience with supervision of staff, cash-handling, reconciliations, and business procedures.
- Prior experience and knowledge of sport ticketing responsibilities, including season ticket renewals, distribution processes, and gameday operations.
- Prior experience with Archtics and Ticketmaster suite of products (or similar ticketing system) at an intermediate/advanced skill level.
- Familiar with Division I NCAA and SEC procedures and protocols.
Deadline to Apply
08/01/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Salary : $43,361 - $0
Summer Camp
Tumble Shine Athletics -
Berea, KY
Front Desk
Tumble Shine Athletics -
Berea, KY
Party Host
Tumble Shine Athletics -
Berea, KY
