What are the responsibilities and job description for the Receptionist - UPMC Washington Lakeside Office position at UPMC?
Responsibilities :
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Collect copayments and any other applicable patient payments at the point of service
Confirm and / or update patient registration information at checkout
Confirm / verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Provide a warm greeting for all patients
Schedule follow-up appointments within the practice at checkout
Schedule or connect patient to resources to schedule for ancillary services at checkout
Schedule : Monday - Friday; Primarily 8AM-4 : 30PM, but will rotate the opening and closing shifts (hours overall are between 7 : 30AM-5 : 30PM)
Completion of high school graduate or equivalent is required.
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances :
Act 33
Act 73
Act 34
Act 31
UPMC is an Equal Opportunity Employer / Disability / Veteran
