What are the responsibilities and job description for the Home Healthcare Advocate position at Upward Health?
About the Job
We are seeking a highly motivated and compassionate Care Specialist to join our team at Upward Health. As a key member of our interdisciplinary team, you will be responsible for coordinating care, communicating with patients, and facilitating their engagement in our services.
Key Responsibilities
- CONDUCT DIRECT OUTREACH TO PATIENTS VIA PHONE, IN-PERSON, MAILINGS, AND OTHER STRATEGIES INCLUDING COLD CALLING AND UNSCHEDULED DOOR KNOCKS.
- ENROLL PATIENTS INTO UPWARD HEALTH'S PROGRAM AND COLLECT KEY DATA ABOUT PATIENTS DURING THE ENROLLMENT PROCESS THROUGH CONTINUOUS AND ON-GOING PHONE AND IN-PERSON INTERACTIONS.
- MEETS PATIENTS IN THEIR HOME OR IN THE COMMUNITY TO CONDUCT A NEEDS ASSESSMENT, INCLUDING HELPING PATIENTS TO SET HEALTH GOALS.
- COORDINATE CARE BETWEEN PATIENTS AND INTERDISCIPLINARY CARE TEAMS AS NEEDED.
- SUPPORT YOUR PATIENTS IN MEETING THEIR HEALTHCARE GOALS AS IT RELATES TO QUALITY MEASURES.
- WORK WITHIN AN INTERDISCIPLINARY TEAM TO SUPPORT THE TEAM'S EFFORT IN MEETING MARKET AND/OR ORGANIZATIONAL GOALS.
- ANALYZE PATIENT DATA TO DETERMINE PATIENT NEEDS OR TREATMENT GOALS.
- ASSESS PHYSICAL CONDITIONS OF PATIENTS TO AID IN DIAGNOSIS, TREATMENT; AND/OR NEED FOR ADDITIONAL REFERRALS IN SUPPORT OF HEALTH AND SOCIAL NEEDS.
- EXPLAIN TECHNICAL MEDICAL INFORMATION TO EDUCATE THE PATIENTS.
- BUILD RAPPORT WITH UPWARD HEALTH PATIENTS UTILIZING MOTIVATIONAL INTERVIEWING TECHNIQUES.
- DOCUMENT EACH PATIENT ENCOUNTER WITH ACCURACY AND PRECISION.
- PREPARE REPORTS AND DOCUMENTS AS NEEDED OR REQUESTED.
- ATTEND REGULAR DAILY HUDDLE, TEAM MEETINGS, AND PARTICIPATE IN CLINICAL ROUNDS.
