Job Description
Job Description
Job Description : JOB TITLE
IT Specialist
PROGRAM
Refugio Unaccompanied Children Shelter
REPORTS TO
Director of IT
SALARY
64,036.00
LOCATION
San Benito, TX
JOB TYPE
Full-Time
WORK SCHEDULE
Five Days per week, 40 Hours per week, 12 Months per year
General Description
The IT Technical Specialist performs a broad scope of IT activities requiring experienced, professional knowledge and application of IT principles, practices and procedures. The Information Technology (IT) Specialist is responsible for performing IT support and troubleshooting on various IT systems. Strong critical thinking skills with the ability to identify root causes of problems and resolve them in a timely manner are required. The IT Specialist will provide technical assistance to staff who have issues with their computer, software, networking, and other devices.
About You
The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping staff, clients and external stakeholders. We are looking for someone that is a team player, has strong technological skills, and is motivated to work.
You have the following Competencies :
- Ability to provide guidance and support to staff.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and ability to maintain accurate records.
- Adapt to unexpected circumstances, think critically and is resourceful.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Adapt to frequent changes and bring new ideas and innovations to the workplace.
- Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.
Minimum Qualifications
Education : An associate degree in information technology field or equivalent work experience is required. A strong technical background is preferred but not required. A strong background in computer networks is also preferred but not required.A strong understanding of Windows Operating Systems / Microsoft Office Suite is required along with the ability to install / configure software on computers is preferred but not required.Experience : Two years of job-related experience.Effective communication and interpersonal skills to successfully interact with staff, and other stakeholders.Strong organizational and problem-solving skills to manage multiple tasks and priorities.Ability to handle sensitive and confidential information with discretion.A valid driver's license, available to travel for meetings or training.What You’ll Be Doing
Primarily provide technical support and guidance remotely and on-site to staff with their IT hardware (laptops, desktops, cell phones, VOIP phones, printers, network equipment and peripherals) and software issues.User support : Respond to user inquiries and offer solutions to IT-related challenges in a timely manner.Computer setup and troubleshooting : Assist employees in setting up their computers, installing necessary software, and configuring network connectivity.Software and system updates : Assist in implementing software updates, patches, and security enhancements to ensure a secure and up-to-date IT environment.Manage user accounts and permissions with systems like Active Directory, Azure AD, O365, Teams, SharePoint and various company-used applications.Install, maintain, and upgrade IT hardware and software as needed.Respond to and resolve workstation, application, and server related problems.Help monitor IT systems and report issues and anomalies to immediate supervisor.Report security incidents to immediate supervisor.IT inventory management : Keep track of hardware, software, and peripherals, ensuring proper documentation and timely replenishment as needed.Other Functions :
Collaboration and process improvement : Work closely with the IT team to identify recurring issues, improve processes, and contribute to the development of IT policies and procedures.Documentation and knowledge sharing : Develop user guides, knowledge base articles, and training materials to promote self-service and enhance user experience.Requirements :
Technical skills : Proficient in desktop and laptop support, Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.Problem-solving abilities : Ability to analyze and resolve technical issues independently, ensuring minimal disruption to user productivity.Excellent communication : Exceptional verbal and written communication skills to effectively communicate technical concepts to non-technical users.Customer service orientation : A proactive and customer-focused approach to IT support, with the ability to empathize and provide timely solutions.Time management : Strong organizational skills to prioritize tasks, manage multiple assignments, and meet deadlines effectively.Able to react to change productively, fast-paced environment, and handle other essential tasks as assigned.Work evenings, and on call as needed to assist with programmatic services.Attend external and internal program training and meetings when required.About Urban Strategies
Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America.
COMPANY CULTURE
Our work is driven by our three core values :
Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.BENEFITS
Remote work for eligible positions.Medical and Dental is paid 95% by company and 5% by employee (individual or family).Vision is covered 100% (individual or family).401K matched contributions up to 4%.Employee Assistance Program.Vacation time is generous but varies depending on program and position.9 Sick Days and 11 Holidays.Every teammate gets long and short-term disability free.Positions that require laptops, the company provides one.Positions that require cellphone, company issues one.PERKS
Meaningful employee engagement programs.Education discounts (BA-PhD) with a variety of education partners.OTHER
Employment is conditional pending satisfactory results of all required tests and background checks.Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections.
To apply :
Please visit www.urbanstrategies.us / careers
Contact us with any questions at Recruiting at symbol urbanstrategies.us
Equal Opportunity Employer
Salary : $64,036
