Director of Navigation Services

At Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care. In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting. Better Medicine. Better Care.

The Director of Navigation Services at Urology Austin is responsible for leading and managing the patient navigation program. This role involves overseeing the navigation team, developing and implementing navigation protocols, and collaborating with healthcare providers to enhance patient outcomes. With accountability for effective and efficient operation of areas of oversight (which include operational, financial, strategic, and human resources responsibilities), the Director of Navigation Services works with other Urology Austin leaders to improve access, quality, safety, patient experience, and efficiency of practice.

The Director of Navigation Services is an experienced APN, NP, or PA who is both accountable for the effective care navigation of patients with chronic urologic conditions such as prostate cancer, BPH, OAB and bladder cancer, and collaborating with physicians to ensure that all clinical pathways, available treatments and medical practices are guideline-driven and up-to-date with industry standards. The Director of Navigation Services develops workflows for the Navigation team to proactively identify and resolve patient needs, while ensuring navigator appropriate progress and clinical guidance on therapies aligned to the given clinical pathways. With strong communication skills, effective goal achievement coaching and expert critical thinking skills, the Director of Navigation Services leads the Navigation team in communications with providers, care teams and other ancillary teams to establish and coordinate a plan of care.

Key Responsibilities:

• Care Quality, Safety, and Efficiency
  • Develop and implement standardized navigation protocols to ensure consistent and high-quality patient care.
  • Collaborate with healthcare providers, including but not limited to urologists, radiation oncologists and pathologists, to coordinate patient care and improve communication.
  • Monitor and evaluate the effectiveness of the navigation program, making data-driven decisions to enhance patient outcomes.
  • Act as a clinical resource to navigator team, providers and clinic staff through provision of patient care and care navigation.
  • Support Patient Advocacy and the Patient’s Bill of Rights.
  • Ensure that clinic care standards, including respective pathways, are maintained.
  • Proactively identify and mitigate potential risks to patient safety, including notifying president and respective physician(s) of identified risks and plans to rectify.

• Leadership
  • Lead and manage the patient navigation team, providing guidance, support, and professional development opportunities.
  • Conduct weekly one-on-one and team meetings with navigators to gain alignment on all initiatives and expectations.
  • Communicate effectively with leadership on performance, barriers to performance, and expressed team and client needs.
  • Foster a cohesive, responsive team environment with both remote and on-site workers that directly contributes to patient outcomes and Urology Austin’s bottom line.
• Management of Resources
  • Create and execute monthly business plans to achieve navigator KPIs, exceed internal customer expectations and improve patient outcomes.
  • Coach navigators to achieve targeted goals through maximum resource understanding and utilization.
  • Maintain strong business acumen and critical thinking skills to address patient, physician and navigator needs with minimal delays or disconnects.
  • Develop and manage the navigation program budget, ensuring efficient use of resources.
  • Promote open, effective communication among clinical staff, providers, and ancillary departments.
  • Maintain and utilize provided systems to enhance patient satisfaction and provider productivity.
  • Actively seeks opportunities to improve financial outcomes, engaging staff in the process.

• Education/Outreach
  • Create an environment in which staff and peer learning is supported and stimulated.
  • Interpret and support the objectives, policies, and procedures which guide staff and patients.
  • Participate in patient, family, and staff education.
  • Serve as a resource liaison for all staff related to the patient’s ongoing care to ensure continuity of care as the patient’s disease state evolves.
  • Advocate for patients, ensuring they have access to necessary resources, support services, and educational materials.
  • Maintain up-to-date knowledge of urology and oncology treatments, procedures, and best practices.
  • Maintain clinical competency by participating in all required educational updates, meetings, and in-service education.
  • Participate in community outreach and education initiatives to raise awareness about urology services and patient navigation.
• Qualifications:
  • Education: Minimum: APN, NP, or PA
  • Minimum of 5 years of experience in patient navigation, case management, or a related healthcare role. Minimum of 3 years supervisory experience.
  • Preferred: Five (5) years of relevant experience in the urologic patient population.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with healthcare providers and support staff.
  • Ability to make knowledgeable clinical assessments and judgements
  • Must possess initiative and ability to work independently
  • Well-developed problem solving techniques
  • Knowledge of urology and oncology treatments and procedures.

Reports to Regional Market President of Urology Austin while being part of a multidisciplinary leadership team, collaborating through representative governance to efficiently align clinical services and improve patient experiences and outcomes.
Direct Reports: Navigation Services employees

Urology Austin offers a competitive benefits package to eligible employees. Below are some of the benefits you may receive as an employee at Urology Austin.

• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• 401(k) with Employer Contributions and Profit Sharing
• Paid Time Off (PTO)
• Group Term Life Insurance
• Health Care & Dependent Care Flexible Spending Accounts
• Health Savings Account
• Employee Assistance Program (EAP)
• Competitive Wages
• Paid Holidays

ERQdpyYEnC