Customer Service Representative

Join our team at US Castings as a Customer Service Representative and play a crucial role in maintaining strong relationships with our valued customers. Our company is dedicated to providing high-quality products and services, and we are seeking a motivated individual who shares our commitment to customer satisfaction. In this role, you will be responsible for managing customer inquiries, processing orders, and assisting in resolving any issues that may arise.

Responsibilities

• Manage large amounts of incoming calls and email inquiries
• Process incoming product orders using ERP system
• Assist the Sales Department in generating sales leads
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate and complete information to customers using the correct methods and tools
• Handle customer complaints and assist in their communication and resolution with the operations team
• Report customer service issues to top management
• Maintain organized documentation of orders and quotes for easy retrieval
• Continually seek out methods to improve processes
• Adhere to AS9100D/IATF 16949 compliant procedures and processes
• Maintain safe operations by adhering to safety procedures and regulations
• Perform any and all other duties assigned by management

Qualifications

• Understanding and commitment to US Castings' Core Values
• High School Diploma, or equivalent
• 2 years of related experience in customer service (Manufacturing a plus)
• Excellent communication skills
• Ability to adapt and respond professionally to different types of personalities and characters in stressful situations
• Ability to multi-task, prioritize, and manage time effectively
• Physically able to move, push, pull, and lift at least 50 pounds
• Ability to collaborate in a fast-paced, constantly evolving production environment
• Strong communication skills, including interpersonal, written, and verbal
• Detail-oriented and organized
• Solution-oriented, excellent problem-solving skills
• Self-starter yet able to take orders as directed
• Comfortable working around heavy equipment in a dynamic environment
• Willingness to work on shop floor as well as in an office environment
• Strong computer literacy skills required for timekeeping and data entry
• Must be flexible and willing to adapt schedule to meet business demands
• Weekends and holidays may be necessary
• Willingness to work in a foundry type environment
• Constant walking, standing, pushing, pulling, carrying, lifting, kneeling, bending, stooping, and moving during working hours
• Required to pass a drug and hearing test