Americas Change Manager

What this job involves - We are seeking an experienced change manager to join our team in a full-time, long-term role with one of JLL's premier financial services clients. In this role, you will serve as a Change Manager, overseeing global workplace change management strategy and implementation of major programs. This role will need to influence and manage strong relationships and participation with senior management and throughout the organization to effectively support change in pursuit of strategic goals and objectives. This position is highly integrated within the client team, working within a highly matrixed team, to deliver a complex set of projects within a program.

What is the day to day?

• Develop and execute global workplace change management strategies and plans, including assessments to measure stakeholder, organization, and user change readiness and adoption metrics and goals
• Oversee major change management program implementation in key locations (e.g., Dallas, NYC), including project and move communications, to support new and existing workplace transformation initiatives
• Collaborate with partner organizations (tech, AV) to deliver cohesive communications and delivery before, during, and after the change
• Facilitate business unit engagement and coordination, serving as a coach for senior leaders in helping them fulfill the role of change leader
• Implement feedback-to-action loops for greater transparency across the corporate property organization
• Manage project and move communications
• Provide ongoing neighborhood health change management support
• Drive curation of digital content for workplace success initiatives
• Monitor implementation timelines and activities, escalating risk and resistance and preparing risk mitigation tactics

Desired experience and technical skills -

Required

• Bachelor's degree required; MBA, advanced degree, or relevant certifications preferred
• 12 years of experience in change management principles, methodologies, and tools
• Proven track record of influencing and managing relationships at the senior executive level
• Experience with large-scale, multi-phased workplace change initiatives
• Strong collaboration skills and ability to manage complex, cross-functional, stakeholder alignment and issue resolution using executive influence skills
• Strong knowledge of change management processes, methods, and resources
• Entrepreneurial mindset with excellent time management and prioritization abilities
• Corporate program implementation experience, working with cross-functional teams (real estate, facilities, IT, HR, Finance)
• Six Sigma knowledge and/or business process development experience is desirable
• Outstanding presentation, facilitation, and communication skills (both written and verbal)
• Solid project management capabilities

Location: New York City (on-site)

Key Competencies:

• Executive presence: Ability to command respect and build credibility with senior stakeholders.
• Strategic thinking: Capacity to develop innovative solutions for complex business challenges.
• Data-driven decision making: Proficiency in analyzing complex datasets, deriving actionable insights, and using data to inform strategy and drive results.
• Adaptability: Flexibility to work in a dynamic environment and adjust to changing client needs.
• Leadership: Ability to guide teams, mentor colleagues, and drive projects to successful completion.
• Business acumen: Strong understanding of workplace strategy principles and their application in the financial services sector.