What are the responsibilities and job description for the Facilities Manager position at US AMR-Jones Lang LaSalle Americas, Inc.?
Facilities Manager
What this job involves
Service Delivery
- Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures, and contract scope.
- Act as a primary point of escalations for the local client across the assigned region.
- Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance.
- Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
- Develop and implement innovative programs and processes that reduce short- and long-term operating costs and increase productivity.
- Ensure compliance with all health, safety, environment and risk management policies and procedures.
- Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level.
- Drive initiatives such as benchmarking, best practices, and continuous improvement.
- Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects.
- Support the execution of small construction projects <25K as required and act as the area point of escalation.
- Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others.
- Support other account or JLL SMEs to bring value to the client and facilitate engagement.
- Deliver portfolio management reports as required under the agreement with the client and as requested
- Manage the delivery and revisions of site playbooks
Client Relationships
- Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Deliver an exceptional quality of service to the client, as reflected by client feedback.
- Present Best Practices, Benchmarking and Innovative Ideas emerging industry trends and suggestions to improve GRE management processes
- Represent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property
- Verify that landlords of WPP-leased spaces provide the appropriate range and level of services as defined in lease documents. Serve as the primary support provider on all non-landlord related services (i.e., WPP obligations) within leased Properties.
- Conduct a formal customer satisfaction survey with the key business unit representatives from WPP leased Properties regarding landlord and Service Provider services.
- The Service Provider shall manage service delivery to WPP standards and identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
- Collaborate and liaison with OpCo Management on the day to day activities
- Develop, implement, and present monthly reporting and presentations for senior management and OpCo Management (KPI’s. Financial, Operational, etc.).
Finance Management / Cost Control / Profitability
- Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible.
- Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.
- Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyse expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).
- Manage the annual budgeting and quarterly forecasting processes for your portfolio.
- Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
- Develop, support and represent facilities as a SME in the planning the client’s annual capital plan for each building, interfacing closely with the client representative.
- Manage Work to align with OpCo Budgets
- Support OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath.
- Ensure compliance within delegated financial and contractual authorities
- Ensure compliance with WPP security, IT, and safety policies and the provided WPP guidelines, policies, procedures, and training requirements (this applies to Service Provider Personnel, Subcontractor Personnel and Subcontractors.
Leadership/Staff Management
- Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary events - Adequate numbers of well-trained staff with the appropriate level of knowledge, training, and certifications to meet workload demands and technical requirements for all Properties
- Metrics to justify staffing levels and how changes in work volumes are addressed
- Participate in the individual performance management program and personal development planning for members of the team
- Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio.
- Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
- Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence
- Contingency plans for potential Transferred Employee transitions and moves as well as Service Provider Personnel attrition
- Recognition that technical functions in some locations must be performed by union labor.
- Create an employee and visitor experience that promotes WPP values to help attract and retain talent and clients
- Maintain up-to-date succession plans for all Key Personnel on the WPP account.
- Conduct employee satisfaction surveys, analyze results, recommend actions, and implement those approved by WPP
Sound like you? To apply you need to possess:
- Bachelor’s degree or equivalent
- Relevant designation LEED, CFM, FMA is preferred
- 5 years facility management experience with demonstrated ability to exercise proper judgment
- Proficiency in a range of information technology tools and platforms.
- Strong interpersonal skills and problem-solving ability
- Excellent verbal/written communication and presentation skills
- Proven record of providing excellent internal and external customer service
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