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Facilities Manager

US AMR-Jones Lang LaSalle Americas, Inc.
Foxborough, MA Full Time
POSTED ON 12/4/2024 CLOSED ON 2/2/2025

What are the responsibilities and job description for the Facilities Manager position at US AMR-Jones Lang LaSalle Americas, Inc.?

Facilities Manager

What this job involves

Service Delivery

  • Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures, and contract scope.
  • Act as a primary point of escalations for the local client across the assigned region.
  • Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance.
  • Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
  • Develop and implement innovative programs and processes that reduce short- and long-term operating costs and increase productivity.
  • Ensure compliance with all health, safety, environment and risk management policies and procedures.
  • Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level.
  • Drive initiatives such as benchmarking, best practices, and continuous improvement.
  • Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects.
  • Support the execution of small construction projects <25K as required and act as the area point of escalation.
  • Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others.
  • Support other account or JLL SMEs to bring value to the client and facilitate engagement.
  • Deliver portfolio management reports as required under the agreement with the client and as requested
  • Manage the delivery and revisions of site playbooks

Client Relationships

  • Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
  • Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
  • Deliver an exceptional quality of service to the client, as reflected by client feedback.
  • Present Best Practices, Benchmarking and Innovative Ideas emerging industry trends and suggestions to improve GRE management processes
  • Represent WPP in the maintenance of good relationships with landlords, tenants, and subtenants at each leased Property
  • Verify that landlords of WPP-leased spaces provide the appropriate range and level of services as defined in lease documents. Serve as the primary support provider on all non-landlord related services (i.e., WPP obligations) within leased Properties.
  • Conduct a formal customer satisfaction survey with the key business unit representatives from WPP leased Properties regarding landlord and Service Provider services.
  • The Service Provider shall manage service delivery to WPP standards and identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
  • Collaborate and liaison with OpCo Management on the day to day activities
  • Develop, implement, and present monthly reporting and presentations for senior management and OpCo Management (KPI’s. Financial, Operational, etc.).

Finance Management / Cost Control / Profitability

  • Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible.
  • Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.
  • Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyse expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).
  • Manage the annual budgeting and quarterly forecasting processes for your portfolio.
  • Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
  • Develop, support and represent facilities as a SME in the planning the client’s annual capital plan for each building, interfacing closely with the client representative.
  • Manage Work to align with OpCo Budgets
  • Support OpCo in developing and executing facilities related cost savings measures to reduce spending in accordance with OpCo Budget Challenges and JLL Committed Glidepath.
  • Ensure compliance within delegated financial and contractual authorities
  • Ensure compliance with WPP security, IT, and safety policies and the provided WPP guidelines, policies, procedures, and training requirements (this applies to Service Provider Personnel, Subcontractor Personnel and Subcontractors.

Leadership/Staff Management

  • Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary events - Adequate numbers of well-trained staff with the appropriate level of knowledge, training, and certifications to meet workload demands and technical requirements for all Properties
  • Metrics to justify staffing levels and how changes in work volumes are addressed
  • Participate in the individual performance management program and personal development planning for members of the team
  • Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio.
  • Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
  • Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence
  • Contingency plans for potential Transferred Employee transitions and moves as well as Service Provider Personnel attrition
  • Recognition that technical functions in some locations must be performed by union labor.
  • Create an employee and visitor experience that promotes WPP values to help attract and retain talent and clients
  • Maintain up-to-date succession plans for all Key Personnel on the WPP account.
  • Conduct employee satisfaction surveys, analyze results, recommend actions, and implement those approved by WPP


Sound like you? To apply you need to possess:

  • Bachelor’s degree or equivalent
  • Relevant designation LEED, CFM, FMA is preferred
  • 5 years facility management experience with demonstrated ability to exercise proper judgment
  • Proficiency in a range of information technology tools and platforms.
  • Strong interpersonal skills and problem-solving ability
  • Excellent verbal/written communication and presentation skills
  • Proven record of providing excellent internal and external customer service
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