What are the responsibilities and job description for the IT Support Specialist position at US Anesthesia Partners, Inc.?
Overview
US Anesthesia Partners is the highest-quality single-specialty anesthesia practice in the United States, with over 6,000 employees distributed across 12 states. Our clinical and non-clinical staff support each other as they work toward a common vision: Empowering people to advance exceptional care. Support Analysts are responsible for resolving incidents, fulfilling requests, and completing assigned tasks. Support Analysts must develop problem management skills to reduce the number of recurring incidents, reduce service disruptions, and increase customers satisfaction. Moreover, this role requires continual technical and professional skill development through mentorship and training. Support Analysts must demonstrate good documentation behaviors by memorializing customer interactions, memorializing discovery efforts, and authoring knowledge articles. Additionally, the Support Analyst serves as a technical escalation point for the IT Service Desk team to swiftly restore system and software services to the customer. This role offers a pathway for growth and advancement to an IT System or Network Administration role.
At this time, US Anesthesia Partners does not hire candidates residing in New York, California, Hawaii, or Alaska.
Job Highlights
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)
• Completes assigned tasks within defined due dates to contribute to on time delivery of a service or project.• Resolves incidents and fulfill requests to minimize customer wait time and downtime.• Develops problem resolution skills to reduce recurring incidents and improve customer frustration.• Promptly resolves incidents escalated by the IT Service Desk team to reduce the mean time to resolve.• Manages endpoint assets to ensure timely replacement of aging devices.• Administers endpoint hardware and software to ensure a stable and secure compute experience.• Authors customer facing and internal knowledge articles to improve support quality.
Qualifications
KNOWLEDGE/SKILLS/ABILITIES (KSAs):
Required:
• 1 or more years of enterprise IT support experience • Proficient technical knowledge of Microsoft technologies including Windows OSes, 365, Azure, Exchange, and Entra• Familiarity of corporate mobile device management solutions such as AirWatch/Workspace ONE or Intune • Experience troubleshooting endpoint devices such as iPads and computers • Effective communication and people skills• Excellent at problem-solving and troubleshooting customer incidents• Intermediate knowledge and experience supporting Microsoft domain networks• Collaborate with team to resolve escalated tasks• Ability to travel to office and clinical locations • Experience supporting endpoint hardware and software within an enterprise environment using remote management and administration solutions such as Bomgar/BeyondTrust, SCCM, and Intune
Preferred:• Bachelor’s degree • Relevant professional technical certifications • Proficient knowledge of IT Operational processes and IT frameworks
*The physical demands described here are representative of those that may need to be met by an employee to successfully preform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional Standing• Occasional Walking• Frequent Sitting• Frequent hand, finger movement• Use office equipment (in office or remote) • Communicate verbally and in writing
