Food Service Worker (Expediter), NA-02

Duties

MAJOR DUTIES: The food service worker serves as a food service provider helping in the preparation, presentation and the serving or delivery of light food items offered for sale to patrons. He/she may perform any or all of the following tasks associated with food service work.

a. Works behind the counter and sets up and/or replenishes food and hot/cold drink and specialty items, and the associated condiments, for a food service/snack bar operation. Prepares food displays in counter cases and other display units. Greets customers as they arrive at the service counter and takes orders. Weighs, or apportions the selected foods on plates, trays and/or bags. Receives guest orders, answers customer questions about offered food and drink items, records sales, receives cash/credit payment, and provides the correct change. Advises guest when order is ready and delivers the requested order. Assist guests through the service line. Secures funds, equipment, and food and beverage inventories as required.

b. Serves light food items requiring little or no preparation time to patrons from a service cart at a beach side resort property location. Items sold may include hot dogs, chips, ice cream, shaved ice, pretzels, nachos, and cold refreshments. Replenishes cart as needed with supplies. Greets patrons in a friendly and professional demeanor. Takes orders. Receives money and gives changes. Sets up carts and supplies at the start and end of day. Follows proper sanitation procedures. Ensures cleanliness of work area. Is responsible for the security of funds, equipment, and food and beverage inventories.

c. Performs expeditor duties by delivering food to customers or bringing out food to a service buffet area.

d. Performs, a variety of duties incident to the maintenance, cleanliness, and sanitation of the area to which assigned. Inspects and cleans counters and trays, outside tables for diners, washes utensils, and maintains cleanliness of the work and display areas. Sends/receives pans and utensils to/from the kitchen for the required cleaning and sanitation. Orders and/or aids in loading and unloading, stocking, or transporting items and supplies as necessary. Collects service trays after meals.
Performs other duties as assigned.

SKILLS AND KNOWLEDGE: Must have the ability to follow oral instructions, standard procedures, and know the sequence of tasks to complete assignment. Must have skill in doing tasks with several steps or using judgment in a sequence of tasks. Must have knowledge of portion sizes and concentration as needed to serve uniform individual portions and to avoid distraction. Must have knowledge of basic arithmetic such as addition, subtraction, multiplication, division, fractions, and decimals in order to takes orders and provide change; and determine the number of portions or meals required, or, how many servings a particular container will yield. Must know and observe simple food handling techniques, such as washing hands when handling food and not touching rims or cups. Must know and adhere to sanitation and safety standards and methods to clean areas and equipment. Must follow all safety rules, regulations, and procedures regarding food safety, sanitation and equipment use. Must have skill in communicating and dealing with guests in order to provide good customer service when taking orders and delivering food/drink items.

RESPONSIBILITY: Complies with proper procedures, methods, dress, and hygiene codes. Responsible for the correct operation and care of equipment. Expected to work as scheduled, knowing what steps or sequence of steps are needed to complete work. Some judgment is used in maintaining established standards of sanitation, safety, and service. Is responsible for taking orders and providing the proper order and change. Is responsible for the safeguard of inventories and change fund/bank.

PHYSICAL EFFORT: Work requires light to moderate physical effort. May at times, lift and moves item weighing up to 30 pounds, and occasionally up to 40 pounds with assistance. Work requires constant standing and walking, reaching and stooping.

WORKING CONDITIONS: Work area is often hot and noisy, and there is exposure to sun, minor cuts and bruises, burns and scalds. There is danger of slipping on floors which are wet from daily mopping or spilled food or beverages.

NOTE: Employee is required to wear any personal protective equipment as applicable to their duties.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be able to obtain a Tier 1 background investigation.
• Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.

How You Will Be Evaluated

• Benefits

  Review our benefits

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents must be submitted with your application:
  

  • Resume

  
  Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
  Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
  
  The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
  

  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3433
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

  
  
  Including any of the following on your resume may result in an ineligible rating:
  Classified or government sensitive information
  Social Security Number (SSN)
  Photos of yourself
  Personal information, such as specifically mentioning your age, gender, race/national origin, etc
  Encrypted and digitally signed documents
  Illegible documents or files that cannot be opened

• How to Apply

  You may submit your application packet using one of the two methods identified below:

  • Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42512667305. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.

  • Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.

  Agency contact information

  Shirley Romero

  Email

  shirley.s.romero.naf@army.mil

  Next steps

  Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency

The area of consideration for this vacancy is US and Non-US Citizens